Management Analyst Senior

Date Opened: Thursday, October 30, 2025 12:00 AM

Close Date: Thursday, November 06, 2025 12:00 AM

Department: Solid Waste Services Department

Administrative Support

Salary: $75,471.00 - $94,339.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Solid Waste Services provides residential refuse collection services to nearly 400,000 units in the City of Charlotte with an annual operating budget of over $80M supported by solid waste fees nearing $40M charged to residential units. The Senior Management Analyst is accountable for conducting a broad range of analytical and administrative duties to support Solid Waste Services, including address management, enhancing route efficiency, and ensuring billing accuracy. Utilizes technological resources and databases to research and collect data to be used in department efforts. Documents and conducts all necessary research for department initiatives. Tracks and analyzes transactional data to ensure accuracy and completeness of financial reporting. Performs comparative analyses of fiscal and operational performance data and analyzes financial and statistical data. Provides administrative support in the form of performance reporting, budget projections, and other data analysis to enable the division to achieve successful operational outcomes. Works on budget formulation and consistently monitors expense to allocation performance for the division.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports the operational functions in area of assignment including managing projects and performing quality management, data and trend analysis, business process management, and benchmarking.
• Evaluates and develops processes and performs quality assurance audits.
• Performs financial analysis including researching contracts, revenue service agreements, invoices, purchase orders, inventory, and other documentation to be used by management.
• Examines compliance with contractual obligations and rate of expenditures according to budget and forecasts, assesses service sufficiency, and makes recommendations to ensure City’s project requirements are met.
• Performs comparative analyses of fiscal and operational performance data and analyzes and interprets financial and statistical data and operating results. 
• Serves as a liaison by collaborating and communicating with internal and external entities.
• Supports the development and enhancement of existing business processes and continuous improvement strategies.
• Conduct in-depth analysis of Solid Waste Services' operational data, processes, and service delivery methods (e.g., address management, route optimization, billing accuracy).
• Develop, recommend, and implement new or revised systems, procedures, and policies to improve efficiency, cost-effectiveness, and compliance.
• Manage complex analytical projects from initiation to completion, ensuring alignment with departmental and city-wide goals.
• Prepare detailed reports, presentations, and dashboards for management, City Council, and other stakeholders, interpreting complex data and trends.
• Support the annual budget process through financial modeling, forecasting, and performance metric development.
• Provide technical guidance and expertise to staff on data analysis tools, process improvement methodologies, and administrative tasks.
• Collaborate with other city departments and external agencies on cross-functional initiatives.
• Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Modern office procedures, methods, and computer equipment
• Relational database structure
• Project/process management
• Financial management, accounting, project controls, data analysis, and/or process improvement
• Principles, concepts, and methodologies of analysis to research, review, interpret, evaluate,