Sales Manager, Corporate Account Management - Retail & Consumer Package Goods

In our Small, Medium, Corporate (SMC) and Digital Sales organization, we have set out to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate, and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also be able to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Well-being, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

As the Sales Manager, Corporate Account Management - Retail & Consumer Package Goods (CPG), you will be leading an Account Team Unit (ATU) team that serves our SMC-Corporate managed clients to realize their potential and help them on their Digital Transformation journey. The Digital Sales Manager is a sales coach and leader, has a challenger mentality, is savvy in sales-leadership practice and contributes with vision and flawless execution of solution sales across solution areas. 

In this role you will oversee teams as they establish and maintain customer engagements. Serves as escalation point for customer issues. Ensures that team conducts due diligence to understand customers' priorities and strategies, and plans programs appropriately. Pursues industry of choice to create more strategic relevance and value with customers. Holds team accountable for customer satisfaction metrics. Shares learnings and simplification ideas from customer issues with broader team. Supports teams to creatively addresses renewal options with internal partners and customers to maximize business outcomes and likelihood of renewal. Supports team by marshaling resources needed to execute territory plans. Leads team on territory management best practices and techniques. Ensures teams meet standards for portfolio optimization and have access to the tools needed. Provides coaching and guidance on importance of driving value for customers. Ensures teams conduct analyses into what customers are using versus needs. Collaborates with key stakeholders in the business to build a sustaining growth engine. Holds team accountable for driving movement of customers to cloud solutions. Makes sure team has access to systematic methods for staying up to date on Microsoft solutions. In addition, this role has people-management responsibilities including driving employee growth and development, executing projects, and managing performance. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Account Management 

• Leads teams in prioritizing and managing renewal process and new pipeline generation. Supports teams to creatively lead AI strategy engagements with C-suite, renewal options with internal partners and customers, and generating/converting new pipeline to support growth targets. Supports team and serves as escalation point in the sales process. Understands risks and opportunities for growth. Represents full business picture to management. Drives team to deliver on growth targets and on-time renewals. Leads rhythm of the business with licensing solution provider partners to drive accountability. 
• Holds team accountable for driving movement of customers to cloud and AI solutions. Supports team in demonstrat