Manager, Account Management (Enterprise Healthcare Software)

Company Description

Who is Authenticx?

Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

What do we offer our team members?

• A culture based on our core values of Authenticity, Courage and Having Fun
• A collaborative environment that supports your personal and professional development
• Remote/virtual working flexibility
• Free health insurance options
• Comprehensive benefits - medical, vision, dental, life, and disability insurance
• HSA and FSA plans
• 401(K)
• Unlimited vacation time
• Generous paid holidays, sick leave, and parental leave
• Perks at Work membership for discounts on shopping, travel and much more

Job Description

As the Manager of Account Management with Authenticx, you will report to the SVP of Revenue and be a leader within our Sales organization. You will be responsible for:

• Leading a small team of Account Managers responsible for supporting our enterprise healthcare clients
• Ensuring that revenue retention and revenue growth goals are achieved for client accounts
• Acting as the critical point of contact for clients and leading quarterly business reviews (QBRs) with clients
• Ensuring all contracted commitments are carried out and delivered by responsible functional areas within Authenticx AND by clients
• Managing the financial performance of accounts and owning client renewals and account strategies
• Collaborating with outbound Sales Manager, Marketing, Client Strategy, Product Innovation, and other teams to enhance client accounts and adjust, iterate and improve Authenticx's overall go-to-market strategies
• Partnering with HR on recruiting, compensation, retention, training and development, etc.

Qualifications

Who is our ideal Manager of Account Management?

You have experience working in a software-as-a-service (SaaS) sales and/or account management role and achieving established goals related to sales quotas, client retention, and/or revenue growth. You have led high-performance teams, built strategic relationships with clients to identify new opportunities within an account, and effectively collaborate cross-functionally with internal teams. 

Qualifications

• Bachelor’s degree preferred
• 3+ years of B2B account management experience in a software-as-a-service (SaaS) environment
• 1+ year of experience leading sales and/or account management teams
• Healthcare industry experience is strongly preferred
• Documented track record of account management and/or sales success against KPIs and quotas
• Experience working for and/or supporting large, matrixed, enterprise clients
• Experience selling and/or supporting sophisticated enterprise software with long and complex sales cycles 
• Exceptionally strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Proficiency with CRM tools (HubSpot, Salesforce, etc.) and MS Office
• Ability to give and receive feedback in a fast-paced environment
• Excellent problem-solving skills

Additional Information

• This is a hybrid on-site (Indianapolis northside) and remote/virtual position.
• You must be authorized to work in the USA without requiring employment visa sponsorship, now or in the future.
• Minimal travel is expected.