Senior Lead Business Operations Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Lead Business Operations Manager, Change Management is a critical role within the new Business Operations & Rhythm of Business team, reporting to the Sr Lead Business Manager, RoB. This role is responsible to lead the overall approach, project management and change management for Marketing transformation projects as part of the Lumen Transformation Office (LTO) portfolio. This includes working with senior leaders across Marketing and Finance teams on transformation initiatives, driving meetings and weekly leadership updates, and building an effective change management process for the initiatives to ensure that the organization is able to seamlessly adapt to any changes. If you love the challenge of accelerating business transformation while being a world-class project manager, this role is for you! The Sr Lead Business Operations Manager, Change Management will ensure that all programs are executed efficiently, effectively, and in alignment with Lumen’s strategic objectives.

The Main Responsibilities

• Lead marketing transformation projects and drive effective change management across the organization, aligning with these projects.
• Serve as a liaison between Marketing, Finance, Procurement, and Operations in LTO processes.
• Analyzing business processes to identify bottlenecks and inefficiencies, then designing and implementing process improvements to streamline workflows and increase effectiveness. 
• Analyze Marketing procurement processes and lead the effort to refine our approach, driving cost efficiencies, reducing bottlenecks for marketers, and enhancing compliance.
• Lead change management across Business Operations, Rhythm of Business, and LTO projects with internal stakeholders.
• Prepare weekly summaries of progress vs milestones for executive reviews.
• Confidence in leading project management for organizational transformation in tight alignment with overall company initiatives. 
• Facilitate preparation meetings with stakeholders and decision makers.
• Additional duties as required by the business.

What We Look For in a Candidate

• Minimum: Bachelor’s Degree and 3+ years of related project management experience.
• Proven experience in sales, sales operations, business operations, finance, or marketing operations within a complex GTM environment. 
• The ideal candidate will have a working understanding of commercial strategy, business performance and/or finance, and GTM/marketing motions
• Excellent collaboration and effective listening skills.
• Strong attention to detail and superior organizational skills.
• Proven ability to present information to various levels in organizations.
• Understanding of project management.
• Certification from PMI or Prosci in Change Management

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure<