Unified Communications Engineer

Unified Communications Engineer

The Opportunity:
Booz Allen is looking for a Unified Communications (UC) engineer to join our team in support of our global voice and video infrastructure. The successful candidate will be part of a team that provides UC design, engineering, and technical support for Booz Allen staff globally. You’ll be offered the opportunity to utilize significant experience in the UC and Information Technology (IT) fields, including VoIP, Teleconferencing, VTC, and collaboration technology engineering support. You’ll collaborate with other Booz Allen staff organizations to provide engineering support for internal systems as well as projects for UC technologies. You’ll work directly with the UC team and other IT engineers to analyze and resolve site and customer UC issues. You’ll be provided training opportunities to learn new skills, maintain a high level of industry knowledge, and should be able to pass that training on to others. Due to the nature of work performed within this facility, U.S. citizenship is required.

Join us. The world can’t wait.

You Have:

• 5+ years of experience with supporting UC communications solutions, including voice, video, meetings, and the supporting infrastructure
• 5+ years of experience with VoIP- and SIP-based communications, with a primary focus on Microsoft Teams services
• 2+ years of experience with supporting Microsoft Teams Rooms
• 2+ years of experience working with an enterprise ticketing system
• Experience with PowerShell and command-line programming languages
• Knowledge of advanced networking fundamentals in support of real-time media delivery
• Ability to analyze technical data quickly and communicate with others to resolve issues
• Bachelor’s degree

Nice If You Have:

• Experience with Cisco CUCM or related VOIP-based phone systems
• Experience with Microsoft Teams meetings and or general event support
• Experience with supporting streaming video
• Knowledge of video codecs and the associated AV components
• Possession of excellent customer service skills

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible