Membership Sales & Outreach Coordinator

Pay Transparency: $14-16/Hour (DOE; Base Rate of Pay + Sales Commission)

Role and Responsibilities

The Membership Sales & Outreach Coordinator is responsible for developing new membership leads, providing information to prospective members, enrolling new members and building community for VIVE Health & Fitness. This person will support the sales and marketing team in lead generation efforts by executing event and outreach initiatives, sales, promotional marketing, tours, and monthly reporting. This person is responsible to both current and prospective members maintaining Active's highest standards of customer service.

Specific Responsibilities

Essential Functions

• Collaborate with Active’s Director of Sales, Global Marketing Team, and Site Management Team on initiatives to achieve new membership goals, corporate membership opportunities, and local partnerships.
• Meet monthly membership sales and services goal set by the Regional Manager and club General Manager
• Respond to telephone and email membership inquiries, booking and maintaining appointments for prospective members for virtual and in-person tours
• Provide prospective members with an enthusiastic and informative tour, educating prospective members on the benefits of health and wellness
• Present approved membership options and prices to prospective members
• Complete all membership paperwork for new members, including application and orientation requirements
• Support strategic marketing plans, promotional calendars, and club event planning to promote the local health club and its programs; activities may include email marketing, social media and collateral development and execution
• Support various events both in the club and in the community including member socials,  community events, corporate events, etc.
• Coordinate and staff local outreach events to promote the Club’s services and membership sales; promote events through various channels to maximize attendance and engagement.
• Build and maintain relationships with local businesses, community organizations, and potential partners to expand our outreach efforts
• Generate leads to the Director of Sales  to help open accounts, working with the Director of Sales and Corporate Accounts Administrator to develop new corporate accounts
• Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes
• Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications

Other Functions

• Be knowledgeable about all programs and activities offered by throughout the centers
• Promote club services and activities
• Attend Active Wellness site meetings and trainings
• Assist with keeping the club well stocked and clean
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Handle injury and illness and security incident reporting
• Other duties and responsibilities as assigned by supervisor

Qualifications and Education Requirements

• Preferred minimum of 2 years of experience in sales, account management, marketing, event planning, or community outreach, preferably in the health and wellness industry
• Excellent written and verbal communication skills
• Must be detail oriented, organized and highly responsive with a commitment to customer