Customer Care Specialist

Position Title:

Customer Care Specialist

Business Reporting Unit:

UNSE Kingman Elect Cust Svc

FLSA Status:

Non-Exempt

Level:

Non-Manager

EEOC Category:

Administrative Support Workers

EEOC Job Group

Admin Support - Classified

Does this position involve transmission and/or marketing functions? -  TRM, MKT, or N/A

No

CIP status - Cyber, Physical, Both or Neither (Select one)  

No

Job Code

KG005

Safety Sensitive:

No

Last Business Review Date

10/25/2023

Position Description

Responsible for retail customer billing services for all Divisions – TEP, UNS Electric and UNS Gas.  Maintain established productivity and quality standards. Represent Company professionally, promote a positive attitude and a team environment.

Position-Related Responsibilities

·         Analyze meter read edits

·         Analyze billing exceptions

·         Process usage generation estimates

·         Analyze validation queries

·         Generate / process service requests

·         Process pre / post billing adjustments

·         Monitor commercial accounts for appropriate rate

·         Perform quality assurance and records management functions

·         May assist in handling customer inquiries, including ACC Complaints and Inquiries

·         Promote team environment; lead by example, represent company professionally

·         This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

·         Advanced Customer Information System skills desired

·         Demonstrated software skills (i.e. MS Office Suite)

·         Demonstrated problem solving and analytical skills

·         Demonstrated conflict resolution skills

·         Knowledge of basic accounting principles desired

·         Ability to read meter registers desired

·         Thorough knowledge of ACC Rules & Regulations de