Program Coordinator for Testing Services

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position plans, coordinates and executes special and recurring projects and programs. The incumbent reports to a Manager-level position or higher.

Examples of Work Performed

General Administrative Duties:

• Answer general information inquiries and consistently communicate with students and faculty regarding testing procedures and policies.

• Develop, update, and implement testing policies and procedures. 

• Review data and trends to determine testing progression for the future. 

• Prepare data reports and track testing progression throughout the semester and provide this information to administrators of the University.

• Submit reports to other testing stakeholders on campus. 

• Collaborate with external organizations to determine testing trends. 

• Supervise and train proctors, student workers, and graduate assistants. 

• Cross train staff members from the main office on testing procedures.  

• Collaborates with the Main SDS office to provide information on the facility, faculty, and students.

• Maintain confidentiality and security of all testing materials.

• Collaborate with Information Technology Support and the Faculty Technology Development Center to resolve any technical issues that arise during test administration.

• Develop and maintain professional relationships with instructors and testing stakeholders.

• Conduct initial interviews of students applying for accommodations.

• Assist with orientation sessions and speak with students and parents regarding the services offered by SDS. 

• Serve on search committees and conduct interviews for prospective employees.   

• Works with University design to create a better and more accessible testing space.

• Works with UPD and emergency management services to make our space secure and safe for all students and staff. 

• Report accessibility issues to the building mayor for repair. 

• Maintain inventory and make purchasing recommendations. 

• Clean and disinfect testing areas after student use.

• Request work orders for general maintenance and direct maintenance crew on maintenance calls. 

More Examples of Work Performed

Student Support:

• Over sees all aspects of the Student Disability Services Testing Center. 

• Assist with coordinating the daily operations of the Student Disability Services Testing Center. 

• Ensure students are receiving their approved accommodations in an alternative testing environment. 

• Ensure tests are administered according to the information provided by the course instructor. 

• Schedule and administer paper-based and computer tests to students with accommodations. 

• Review, approve, deny, and reschedule test requests for individualized student testing. 

• Review and prepare test materials, print exam instruction forms, print exams, and prepare packets to be returned to the instructor. 

• Schedule and assign scribes and readers to students requiring specialized accommodations. 

• Train students on navigating their student portal to schedule tests, renew accommodations, and apply for additional accommodations.

• Check in students, review photo identification, and assigns lockers and seats to students.

• Ensure specialized assistive technology and software are available for exams.

• Troubleshoot technical issues that arise with the administration of computer based exams.

• Assist students with downloading the respondus lockdown browser for online testing.

• Proctor students and monitor surveillance cameras during testing.

• Contact course instructors on behalf of students needing assistance during testing.

• Facilitate a resolution to potential conflicts or issues that arise during test administration.

• Keep an accurate log of testing data in the system. 

• Enter case notes in student’s files into accommodations management system. 

• Advocate on behalf of the student for acquiring additional accommodations needed for testing.

• Serve as a liaison between students and instructors.

• De-escalate mental health conce