Collections Senior Process Associate with French

Short Description

In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.

Qualifications

• Languages: English - min B1+ level, French - C1 level

• Microsoft Excel skills

• Customer service skills

• Strong interpersonal and negotiation skills

• Team player attitude

• Use specific, simple analytical models and tools to the specific situation

• Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken

• Minimum 6 months of experience in financial area (O2C roles preferably)

• Highschool diploma is mandatory.

Job Responsibilities

• Responsible for chasing outstanding invoices from customers of our clients

• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively

• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt

• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.

• Negotiates, implements and documents payment solutions with customers

• Builds and maintains strong relationships with external customers

• Escalates disputes and protracted nonpayment situations in accordance with engagement policies

• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions

• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio

• Maintains knowledge of the business area of the client that is supported 

• Working schedule: Monday to Friday within business hours. 

Competencies and Skills

Core BehavioursFinance & AccountingFinancial ReportingReporting and Tools