Storage Engineer

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBCUniversal has an exciting opportunity for a talented individual to become a Storage Engineer for NBCU Operations and Technology (O&T). O&T supports Enterprise Technology, Broadcast and Production systems across the NBCU portfolio globally.

This role will be responsible for maintaining and supporting 24x7x365 high availability storage environments for NBCUniversal. You will provide support for all operational-based changes for all supported applications. You will also be q point of escalation for any major impacting incidents where storage support is needed and would manage until resolution.

Essential Functions:

• Support all storage technologies and process lifecycles in the NBCU enterprise, specifically file, block, tape, and object storage systems - both on-prem and cloud
• Provide level 2 support to MSP teams who are tasked with maintaining some of these systems including 24x7 on-call support
• Participate in investigations of application performance issues within Media Operations and Enterprise Systems and their integration points to identify systematic issues and root causes 
• Follow up with storage vendors to resolve system issues and drive future development 
• Upgrade and patch systems as required for enhanced functionality and security issue resolution
• Develop scripts for the automation of routine tasks
• Develop partnerships across engineering teams, including compute, network, database, automation, cyber, and application support for cross-facility support and engagement
• Provide updates to management and clients on support and project tasks
• Provide training and documentation of systems and support procedures to be utilized by the larger engineering and operations teams at the facility 

Qualifications

Basic Requirements:

• B.S. degree in an Information Technology/Engineering related technical discipline or equivalent practical experience required.
• 4+ years of experience supporting and troubleshooting mid-to-large, high availability Storage and Data Protection environments specifically for NetApp, EMC, Cloudian, S3, and LTO Tape Library storage systems.
• 4+ years of experience in planning, documenting, validating, and testing technical solutions in a global enterprise setting.
• 4+ years managing vendor relationships and working with professional engagements.
• Experience in storage performance, data replication, SAN based backup, load balancing, storage virtualization methods and SAN zoning/provisioning.
• Experience in Storage technologies such as Fiber Channel, iSCSI, CiFS, NFS, Flash, RAID, LTO, etc.
• Experience in Window/Linux Server build, configuration, and administration
• Working knowledge of network infrastructure, services, and toolsets
• Ability to manage environments in multiple locations across the United States and internationally.

Desired Characteristics:

• Team player with flexibility to adjust to changing requirements, schedules, and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• An effective and clear communicator (verbally and in writing), able to interact with heavily technical resources as well as with business users.
• Able to report out to management in an appropriate and easily assimilated