Senior Manager - Flight Ops Crew Scheduling & Administration

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Description

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training courses, our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Job overview and responsibilities

The Senior Manager of Flight Operations Crew Scheduling and Administration provides strategic and operational leadership for the pilot scheduling, workforce planning, and crew administration functions. This role drives operational readiness, workforce optimization, process improvements, and technology initiatives that support a safe, reliable and efficient airline operation. Partnering closely with Flight Operations, Human Resources, Crew Planning, Digital Technology, and labor organizations, the Senior Manager develops and executes effective staffing strategies, operational readiness, establishes trust and builds relationships, leads organizational performance and employee development. The role ensures alignment between business objectives, operational needs, and workforce capabilities while driving continuous improvement across the organization.

• Lead the Flight Operations Crew Scheduling organization, providing strategic and operational oversight of pilot scheduling execution, staffing strategy, operational readiness, and support of irregular operations. Establish organizational and operational priorities, monitor performance, and ensure the department consistently delivers safe, reliable, and efficient crew scheduling solutions that support airline operations. Ensure resources, processes, and decision-making are aligned to meet business objectives, regulatory requirements and operational demands.
• Provide strategic leadership for workforce planning, pilot staffing initiatives, and crew scheduling programs. Partner with Crew Planning and operational leaders to develop and implement staffing strategies that support operational needs and improve long-term scheduling effectiveness through data-driven decision making.
• Lead cross-functional process improvement, technology, automation, and innovation initiatives that enhance crew scheduling operations and organizational effectiveness. Partner with Digital Technology and business stakeholders to modernize scheduling processes, drive operational efficiencies, and implement scalable automation solutions that enhance employee productivity and operational outcomes.
• Develop and maintain collaborative relationships with labor representatives, operational stakeholders, and business partners to drive alignment and support organizational objectives. Represent Crew Scheduling in operational forums, planning discussions, and strategic initiatives to ensure alignment across the enterprise.
• Lead and develop leaders and employees through coaching, talent development, succession planning, training, and performance management initiatives. Foster a high-performance culture focused on engagement, accountability, operational excellence, consistency, and continuous improvement while building organizational capabilities to support current and future business needs.
• Ensure consistent administration of company policies, procedures, employee accommodations, and workforce programs. Partner with Human Resources and leadership teams to address employee relations matters, mitigate risk, and support consistent application of policies and workforce practices across the organization.
• Present regular updates to executive leadership and key stakeholders regarding operational performance, strategic initiatives, workforce planning efforts, technology deployments, and department priorities. Develop clear communication strategies that increase organizational awareness, drive stakeholder engagement, and support alignment across the company

Qualifications

What’s needed to succeed (Minimum Qualifications):

 

• Bachelor's Degree or equivalent experience (Field of Study; Aviation/Aeronautics, Supply Chain, Statistics, Economics, Operations Research, Engineering, Business, Computer Sciences, Logistics/Transportation, or related fields)
• 5-8 years of relevant experience 
• Exceptional organizational, presentation, analytical and communication skills with the ability to