Remote Customer Service Representative

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company’sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly to serve >1 million customers annually and employ more than 1,500 mission-alignedprofessionals. To learn more, please visit: www.colibrigroup.com
Position Overview
Are you passionate about building meaningful relationships and providing exceptional customer service? As aCustomer Service Representative, you’ll have the opportunity to deliver personalized support, anticipate customer needs, and ensure an outstanding experience. This role requires a positive, self-motivated individual who thrives in a fast-paced environment and is committed to contributing to a supportive team culture.

What You’ll Do

• Build professional relationships with customers by personalizing communication and delivering exceptional support.
• Provide technical assistance while using critical thinking to anticipate and address customer needs.
• Demonstrate a strong work ethic and self-motivation to succeed both individually and as part of a team.
• Use excellent interpersonal, written, and verbal communication skills to engage effectively with customers.
• Quickly learn and navigate new software, while confidently using multiple computer screens and internet tabs simultaneously.
• Handle obstacles with grace, accuracy, and urgency while maintaining a calm demeanor under pressure.
• Work independently in a remote environment, meeting deadlines and achieving performance goals.

What You’ll Need to Succeed

• Skills and Attributes:
• A positive, friendly, and approachable personality.
• Strong critical thinking and problem-solving skills.
• Ability to remain calm and professional under pressure.
• Remote Work Requirements:
• Reliable in-home internet connection.
• Dedicated, quiet, and distraction-free workspace.
• Experience and Qualifications:
• High school diploma or equivalent.
• Proficiency in Microsoft Office.
• Customer service experience preferred.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance.
• Paid time off.
• Paid training.
• Employee Assistance Program (EAP).
• Professional education coursework and tuition reimbursement opportunities.

Schedule

• Set schedule with varying shifts between 8:00 AM and 8:00 PM ET.
• Rotational weekend availability required.
• Some holiday coverage may be required.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!