IT First-Line Support Specialist

Company Description

Hi there, potential colleague. Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a certified B Corp as our new IT First- Line Support Specialist. In this role, you'll be the first point of contact for all IT-related queries within our fast-paced and innovative environment (Retail & HQ).

This position is HQ based, full-time and immediately available. You will report to Luciano van Hoorn (Manager IT Services). 

You’ll…. 

• Provide first-line support for all IT-related issues across the company;
• Troubleshoot hardware and software problems, ensuring quick and efficient resolution;
• Guide and assist employees with IT best practices to enhance their workflow;
• Maintain and update IT documentation and support logs;
• Collaborate with the IT team on various projects and initiatives;
• Offer exceptional customer service, reflecting our brand ethos in every interaction.

You... 

• Have proven experience in IT support or a related field;
• Have a strong understanding of computer systems, mobile devices, and other tech products;
• Have the ability to diagnose and resolve basic technical issues;
• Have excellent problem-solving and communication skills;
• Have a customer-oriented attitude, with a focus on service and discretion;
• Are fluent in English (Dutch and/or German is a plus). 

What's in it for you...

• Being part of a young and very ambitious team;
• A flexible hybrid work environment (minimum two/three days per week at the office);
• Personal development opportunities;
• We care about you; hence we provide you with gym discounts and unlimited access to an online-psychologist OpenUp;
• 25 holidays per year (based on full time) plus additional tenure based days;
• Travel reimbursement if you live more than 10kms from our HQ;
• Company pension plan;
• The chance to be involved with every aspect of a rapidly growing company
• Daily nutritious lunch;
• Participation in events planned by our CultureClub (e.g. Borrel XXL, &talks, holiday gifting, ...);
• Continuous updates of your eyewear collection! 

Jeez, that was a lot. Still with us? If you are, and you’re thinking that you might fit this profile, please apply via the form below. We’d love to hear from you! 

Excited, but in need of a bit more information? We are more than happy to welcome you here at our office (or somewhere else) for an introductory coffee. 

As a certified B-Corp, we take careful consideration of the impact of the decisions we make at work on the planet & on people. In that way, together, we can continue our goal of becoming a more responsible business.