RMIS Information Account Consultant

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Underwriting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$73,900.00 - $122,000.00

Target Openings

1

What Is the Opportunity?

The mission of Travelers Risk Management Information Services (RMIS) is to continually deliver relevant customer-focused tools and dedicated consultative services to enable customers and brokers to effectively and proactively manage losses. The Information Account Consultant, RMIS (IAC) is responsible for the marketing, implementation, and dedicated data and analytics support of our mid to large-sized account customers, brokers, and agents. As a member of the service team, the IAC will work alongside our underwriting and claim partners to deliver industry-leading risk management information products and resources in support of our customers' overall risk management programs. As an IAC, you will work with increasing independence to support mid to large-sized account customers and agents on accounts of generally moderate complexity. You will also act as a data and analytics lead and resource to less experienced Information Account Executives, underwriters, Claim Account Executives, and other internal service partners.

What Will You Do?

• In partnership with Account Executives within Middle Market and National Accounts, develop and execute a successful marketing strategy to attract and retain new accounts. This may include delivering presentations to potential customers, agents, and brokers that highlight RMIS products and services. At this level, you are expected to demonstrate a growing aptitude for tailoring such sales pitches to the unique needs of prospective customers.
• Work with customers, agents, and brokers to successfully implement new accounts. Account implementation entails identifying the data needs and organizational structure of a given business and tailoring our risk management products and services to best meet those needs. Successful implementation requires ongoing maintenance as customers’ businesses and data requirements evolve. As an IAC, you are expected to take more initiative in proactively suggesting alterations to RMIS products to better suit the needs of customers.
• Provide continual customer service to internal and external stakeholders. This includes conducting additional product trainings, customizing and re-customizing RMIS products, troubleshooting product issues, as well as assisting with various programming and reporting requests, among other tasks.
• Analyze loss experiences, identify data trends and outliers in claims data, create competitive benchmarking analyses, and effectively communicate results to relevant internal and external customers.
• Monitor and analyze the flow of information through RMIS applications and the efficiency of our internal business processes and recommend enhancements to improve customer experiences.
• Contribute to RMIS-wide application and/or business process improvement initiatives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in finance, computer science, or risk management preferred.
• Three years of claim, workers’ compensation, risk management information, or data and analytics experience preferred.
• Advanced knowledge of the Property Casualty insurance business, products, and services.
• Advanced written, oral and presentation skills; ability to communicate persuasively and interact effectively with all levels of company management and clients.
• Advanced knowledge of Claim and Risk Management applications.
• Advanced knowledge of Data Analytics tools and software: Power BI, Tableau.
• Advanced knowledge of the Risk Management Information Systems products and programs.
• Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to develop effective working r