Loss Prevention Manager

Be Who You Are. Love What You Do.

We are calling on all team mates who want more than a job. We are serious about our people, our customers, and the planet, and we want to do Good things together.

Australian roots – Los Angeles, CA residence!

The annual salary for this position is within the range of $80,000 to $120,000 annually, dependent on experience and qualifications.
 

COTTON ON GROUP, OUR CULTURE:

A diverse crew of 20,000+ team members around the world who love to think big and have fun along the way. We develop, reward and recognize our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you, and when you’re here, you’re celebrated for bringing your whole self to the team. YOU are what makes us the unique global retailer we are today.
 

Cotton On

Cotton On was brought to life in 1991 and we’re the founding brand of our Cotton On Group family. We have grown to nearly 800 stores across the globe and we still love exceeding our customers’ expectations with value-fashion in womenswear, menswear and accessories. Our Cotton On Brand exists to deliver on-trend basics through fast, fun fashion; all while having fun along the way.
 

MORE THAN A JOB

We don’t like words… we like action…80% of our global positions are filled by promotions of our existing team members because we believe that being YOU can take you places at Cotton On.

We are excited to share this opportunity, and to welcome a new team mate to the Group to help build on our strong culture and purpose led vision to make a positive difference in people’s lives.

You are an allocator, looking for that next challenge in your career. You have a “whatever it takes” attitude, an analytical mind and a great ability to build relationships across departments. Experience within a retail office environment will be highly regarded.

ABOUT THE ROLE

The Loss Prevention Manager is responsible for aligning with the Global Operational Risk strategy and executing it in your assigned region(s). In this role, you will lead the local implementation of this strategy, working closely with partners to inspire and engage teams. Your efforts will ensure consistent, repeatable operations and processes that support commercial success, through loss reduction. 

Through hands-on execution, training, and collaboration with retail leaders and store teams, you will help bring our vision to life. You will assess, analyze, and proactively address a wide range of risks across the organization.

Additionally, you will collaborate with both local and global stakeholders to develop strategies that effectively mitigate and monitor these risks.

This role is to be hybrid with 3 days in-office at our Playa Vista location and additional travel between store locations as needed. 

KEY RESPONSIBILITIES

• Operational Risk Strategy Execution
  Implement, align and execute local operational risk, loss prevention initiatives in line with the Global Operational Risk strategy to ensure consistent and repeatable processes that support commercial success.
• Risk Monitoring and Mitigation
  Proactively monitor, assess, and mitigate operational, compliance, safety and security risks across the region, ensuring timely and effective resolution of identified issues.
• Stakeholder Engagement and Communication
  Build strong, collaborative relationships with internal and external stakeholders. Communicate key risk insights and recommendations to drive informed decision-making and action.
• Shrinkage and Waste Reduction
  Lead initiatives to reduce shrinkage and operational waste through data analysis, process improvement, and team engagement.
• Strategic Risk Partnership
  Provide expert guidance to the Retail Leaders, Country Brand Leader, and Country Manager on risk mitigation, loss prevention, safety and security strategies.
• Investigation Management
  Oversee and manage the investigation program, ensuring thorough and compliant handling of all cases, and drive accountability and resolution.
• Exception Reporting and Analysis
  Manage and analyze risk and loss prevention exception reports to identify discrepancies, trends, and outliers, ensuring appropriate follow-up actions are taken.
• Coaching and Capability Building
  Coach and support retail, DC leaders along with the operational teams to identify risk & loss related opportunities and implement solutions that drive performance and compliance.
• Compliance and Legislative Alignment