Sr. Manager, Engineering Operations

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

The Senior Manager Engineering Operations is a key member of the Engineering Operations team. They will contribute to the effectiveness of Freewheel’s global engineering organization through their responsibility of maintaining and evolving operational best practices employed throughout the engineering organization, charting the way to produce a cohesive and standard set of metrics across platforms and geographies to analyze work distribution and inform decision-making, and overseeing budgets and programs that create consistency and efficiency (e.g., onboarding, communications), and nurture a culture that is fun and engaging through management of events such as Hackathon. This role will work directly with product and engineering leaders and key stakeholders in other areas (HR, Finance, Client Services) to identify, define and lead the most impactful changes in these areas. The successful candidate thrives in a fast-paced and dynamic environment, is comfortable with some ambiguity and able to cut through to clarity, earns trust with key partners at all levels and geographies, possesses a growth mindset, and applies a method of continuous improvement to all things.

Job Description

Primary Duties and Responsibilities       

The Manager of Engineering Operations performs a wide range of duties including some or all the following:

• Driving Performance via Metrics & Analysis:
  • Prepares and analyzes monthly engineering and resourcing performance reporting. Provides insights and recommendations to engineering leaders to help them optimize and forecast needs to meet departmental objectives.
  • Monitors technical and engineering progress to ensure strategies, goals and objectives are met. Aligns operational plans with business objectives.
  • Collaborates with engineering leaders to measure effectiveness and performance.

• Operational Efficiency & Best Practices:
  • Identifies, recommends, and helps drive implementation of engineering industry best practices leveraging available tools with a systematic approach across and throughout the global Engineering organization.
  • Drives operational compliance, adherence to processes and reinforces enterprise-wide strategic direction in daily operations.
  • Develops, trains, mentors, and motivates staff members following best practices and procedures developed by management.

• Business Acumen & Customer Service:
  • Consistently exercises independent judgment and discretion in matters of significance.
  • Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering.
  • Develops operational and financial objectives. Ensures operational plans are aligned with business objectives.
  • Directly impacts business results while also contributing to functional strategy development.
  • Is a solutions-focused, collaborative, and cooperative partner

• Communications & Program Coordination (Budget, Events):
  • Communications: Develops, implements, and improves upon a cohesive communication strategy to tell the Engineering story through metrics, accomplishments, culture, and innovations.
  • Events: Plans and coordinates events for the global engineering org to cultivate a performance-driven culture (e.g., Hackathon, Watch Parties, Engineers Week, etc.).
  • Budget: Manages the Engineering org’s engagement budget working closely with the CTO team and their leads. Support the capitalization effort in partnership with Engineering leaders and Finance.       
  • Programs: Initiates, leads, and delivers programs that create operational and financial improvements to the engineering org.

Job Knowledge, skills, and abilities (KSA’s)

• Experience:
  • 7+ years’ experience in the Media or Advertising industry with a specific focus on the Software Development Life Cycle/SDLC in a project, program, or operations role (corporate engineering operations experience an asset);
  • Proficient with tools including Jira, Confluence, Smartsheet, MS Office products, especially Excel
  • Able to work with BI tools such as Tableau and Looker
  • Bachelor’s degree in business or technology related field
• Communication: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effect