Office Manager (BSI-Fremont)

The Office Manager  is responsible for developing and implementing the corporate mission and strategic vision within their practice. Acts as the principal liaison between practice locations and headquarters. Acts as the operational lead at the office level, including HR management, P&L oversight, business development initiatives, improvement activities, general administrative tasks, and monitoring for regulatory compliance. Puts a high priority on developing and maintaining excellent communication and working relationships with clinic providers and acts as a strong advocate for staff and patients. Displays ethical leadership and prioritizes a fair and balanced approach in all matters. Balances revenue maximization and cost controls with quality patient care.

Essential Functions & Responsibilities:

• P&L oversight driving top and bottom-line growth, with an emphasis on managing an annual budget.
• Daily oversight of front and back-office operations, ensuring smooth workflows and role responsibilities are met.
• Reports directly to assigned Operations head to develop and implement the corporate mission and strategic vision across all assigned practices.
• Works closely with Revenue Cycle to ensure A/R is optimally liquidated, denials are minimized, refunds are issued, PENDI’s are addressed, charts are closed timely, and questions promptly answered to the billing & claims team. 
• Works closely with Credentialing & Enrollment to ensure all business and provider licenses are paid, up to date and in good standing and that all available enrollments are completed and active for current and incoming providers.
• Works closely with HR by interviewing, hiring, orienting, and evaluating, ensuring optimal staffing at all times (with approval from Corporate Offices) along with managing staffing schedules, PTO requests & payroll system maintenance.
• Works closely with IT to ensure that hardware and software needs are identified and met, including hardware tools for staff and software updates for systems.
• Works closely with the Call Center to ensure that wait times, enrollment status, incremental days and provider biographies are clear and current for optimized schedules as well as addressing call escalations.
• Works closely with Account & Finance to submit and track Account (A/P, A/R) requests, PAFs, payroll & banking needs.
• Works closely with Marketing to develop and launch effective campaigns to increase appointment volume, cross sell services, capture market share and maintain a stellar reputation in the community on behalf of both the providers and the practice.
• Assists Area and Regional Managers and M&A with operational integrations as needed, regionally.
• Attend weekly operational meetings, and monthly 1:1 operational and financial reviews with operation head(s).

INVENTORY CONTROL:

• Tracks supply expenses, maintaining responsive PAR levels for cosmetic, medical & office supplies, reduce shrinkage and control spending.
• Performs EoM & EoY inventory counts on time, and if the responsibility is delegated, signs off that all counts are true and accurate.
• Periodically monitor inventory for expiration dates: discard expired drugs, products, and supplies. Report expiration and arrange refunds, returns and credits necessary with purchasing.
• Secure necessary equipment, both CapEx and routine, as needed and requested by providers. Depending on expense, business case is presented with request.

OTHER FUNCTIONS:

• Performs and documents peri