Team Leader-Small Business Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Team Leader in Commercial Card Operations is primarily responsible for day-to-day coaching and effective team and change management. Leaders motivate employees servicing Small Business customers to drive Customer First, engagement and product value to deepen loyalty. Responsible for managing the day-to-day operations of a team of representatives that handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships.

Minimum Qualifications:

• Proven ability to handle multiple priorities, working in a fast-paced environment and making decisions quickly

• Strong communication skills, both verbal and written with the ability to influence decisions and drive change

• Proven track record of driving extraordinary Customer Service

• Excellent Coaching and negotiation skills

• Personal Accountability

• Proven interpersonal skills and the ability to communicate at all levels including presentation and public speaking skills

• Innovative Mindset

• Flexibility to work 1st and 2nd shift and or weekends (Shifts will vary based on business needs.)

• Ability to analytically decipher data

• Demonstrated ability to champion customer issues while maintaining support for AMEX

• Reliable – Self Starter who can work independently and as a team-player

• Change agent/Resilient
   

  Preferred Qualifications:

   

• People Leader experience: Leading, Coaching and Developing high performing teams is preferred 

• Prior experience working in Small Business Servicing preferred 

Salary Range: $65,500.00 to $102,500.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on locatio