Customer Success Agent (m/f/d) - German Speaking

<p><strong>About Ariadne</strong></p><p>Connecting the dots! At Ariadne we understand how people move.</p><p>By using state-of-the-art AI systems, we accurately assess people flow and provide stores, malls, airports, transportation companies, cities and hotels with meaningful data that lead them to well-informed decision-making in regard to their marketing, display and much more.</p><p>Join our international team of currently 50 people and let’s together become the world's leading location data &amp; crowd analytics provider!</p><p><strong>Your role</strong></p><p>We are seeking a highly motivated and customer-focused individual to join our customer success team as a Customer Success Agent. In this role, you will be responsible for building strong relationships with our customers, understanding their needs, and providing them with the solutions and support they require to achieve their business goals.</p><p><br/></p><p><strong>Responsibilities:</strong></p><ul> <li>Develop strong relationships with customers and serve as their primary point of contact.</li> <li>Proactively identify and address potential issues to ensure customer satisfaction.</li> <li>Understand customer needs and provide tailored solutions to help them achieve their business goals.</li> <li>Educate customers on the features and benefits of our products and services.</li> <li>Collaborate with cross-functional teams, such as sales, marketing, and engineering, to meet customer needs.</li> <li>Troubleshoot technical issues and work with our engineering team for resolution.</li> <li>Monitor customer usage and engagement to identify opportunities for improvement.</li> <li>Meet or exceed customer satisfaction, retention, and upsell/cross-sell goals.</li> <li>Continuously improve the customer experience based on customer feedback.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Bachelor's degree in business or IT field, or equivalent work experience.</li> <li>2+ years of experience in customer success, account management, or customer support.</li> <li>Excellent communication, presentation, problem-solving, and project management skills.</li> <li>Ability to prioritize tasks effectively and work both independently and collaboratively.</li> <li>Strong technical skills and ability to quickly learn new technologies.</li> <li>Native or proficient level of German (verbal and written).</li> <li>Fluent in English language.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Hybrid working environment, providing flexibility and work-life balance.</li> <li>Competitive compensation package.</li> <li>Work equipment provided for home office.</li> <li>Opportunities for growth and development within the organization.</li> </ul><p>If you are passionate about helping customers succeed and thrive, we invite you to apply for this exciting opportunity. Join our team and be part of a company that values its employees and fosters a supportive and engaging work culture.</p><p>To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in this role. We look forward to hearing from you!</p>