Product Delivery Specialist

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

Product Delivery Specialist

Location: Remote – United States 

Employment Type: Full-time 

About Us 

Uniphore is The Business AI Company. We enable businesses to rapidly adopt, significantly transform and immediately unlock value through AI. 

Inspired by the simplicity of consumer AI and with a deep understanding of the scalability and security required for businesses – we provide a platform that allows business users to effortlessly harness agentic AI, tapping into enterprise knowledge that is grounded in their own proprietary data. 

Through our core principles of providing composable, sovereign and secure AI, we are committed to unlocking AI’s potential as a transformative force for businesses – with openness, trust, and scalability provided by an AI solution that is unmatched by any other. 

About the Role 

We are seeking an experienced Product Delivery Specialist to join our remote US-based team as the SPOC for customers. The ideal candidate will have strong programming expertise across front-end and back-end stacks, a solid background in system integrations (APIs, REST, gRPC, Kafka), and hands-on experience with Kubernetes. This role also requires the ability to build and standardize tools, pipelines, and frameworks, while continuously enhancing the Uniphore product catalogue. The candidate should be comfortable collaborating with developers, engaging stakeholders in integration discussions, and owning end-to-end delivery. 

Key Responsibilities 

• Lead design, development, and deployment of scalable applications across front-end and back-end technologies. 

• Drive integration initiatives leveraging REST APIs, gRPC, Kafka, and related technologies. 

• Architect, implement, and maintain cloud-native solutions deployed on Kubernetes. 

• Build and enhance standard development tools, CI/CD pipelines, and automation frameworks to improve engineering efficiency. 

• Collaborate with product teams to enhance the Uniphore product catalogue, ensuring seamless integration with internal and external systems. 

• Partner with technical stakeholders to define integration requirements, provide technical leadership, and design scalable solutions. 

• Mentor developers, conduct code reviews, and enforce engineering best practices. 

• Take complete ownership of end-to-end delivery, from requirements gathering through production release. 

• “Serve as the Single Point of Contact (SPOC) for customers ensuring clear communication, streamlined decision-making, and accountability for delivery outcomes.” 

Required Skills & Experience 

• 5+ years of professional experience in software engineering with at least 2+ years in a lead/ownership role. 

• Strong programming expertise in multiple front-end technologies: JavaScript, jQuery, HTML, CSS. 

• Solid hands-on experience in back-end development: Node.js, Python, C#, Java. 

• Proven experience with system integration technologies: REST APIs, gRPC, Kafka, WebSockets. 

• Strong knowledge of Kubernetes and container orchestration. 

• Experience in building and optimizing CI/CD pipelines, standard tools, and automation frameworks. 

• Understanding of microservices architecture and event-driven systems. 

• Excellent stakeholder communication skills, with ability to lead technical discussions on integrations. 

• Demonstrated ability to collaborate with developers and take ownership of deliveries. 

Educational Requirements: 

• Bachelor’s degree in Computer Science, Engin