Manager, Customer Engineering, Memory Business Unit

Please Note:

To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months. 

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We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.

What You’ll Do

Samsung Device Solutions America is seeking a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications.  You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management and sampling to engineering debugging in a collaborative environment.  You will interact with sales team members and internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Field Application Engineer, Technical program manager, or a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.

Location: Hybrid, working onsite at our Bellevue location 3-4 days per week with the flexibility to work remotely the remainder of your time with an average of 10% travel per month.

Reports to: Senior Director, Product Marketing

• Technical support of Samsung DRAM based products such as LPDDRx, GDDRx, HBM, and emerging memory solutions to key customers.
• Be the voice of the customer within Samsung; this entails understanding the basis of the customer requirements, delineating between wants and needs, and adding value in the engagement and driving crisp yet complete communication internally on customer matters.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our Business strategy
• Manage critical relationships with key customer decision makers
• Demonstrating intellectual curiosity to fully understand customer experience associated with key attributes to success
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
• Ability to communicate at various management levels
• Complete other responsibilities as assigned.

What You Bring

• Bachelor’s Degree in Engineering Discipline with 10+ Years Experience or Master’s Degree with 8+ years Experience.  Degree with Electrical Engineering a Plus!
• Clear understanding and first-hand knowledge of the application of DRAM in computer architecture or related embedded subsystems with minimum of 3 years’ experience.
• Semiconductor industry experience is a plus
• Must be proficient using Microsoft Windows, MS Office, and Customer Management Systems. 
• Some travel required, both international and domestic.  Approximately 1-3 times quarter, subject to customer needs.
• Experience in the high-performance DRAM or related memory interface design and/or implementation such as graphics processors, ASICs, or other performance-oriented applications.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Strong presentation & PowerPoint skills
• Strong verbal and written communications.
• Must be self-starter, proactive, dedicated, and a team player.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

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What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the in