Associate Lab Support Coordinator

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Associate Lab Support Coordinator

Location(s)

Customer Site - PA

Job Responsibilities:

• Serve as point of contact for customer lab staff, facilitating and coordinating laboratory needs and activities.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Help coordinate the working lab environment daily and notify inventory team of shortages in point of use cabinets including but not limited to glassware, lab coats, PPE, consumables.
• Occasionally support / coordinate waste removal from labs, ensuring use of waste streams with appropriate third-party vendors.
• Act as the liaison for escorting third-party vendors to customer lab staff for maintenance and/or repairs visits.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• Regularly engage with the customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Collaborate with customer line safety reps to ensure a high level of safety is maintained in the lab.
• Provide updates and timely communication to lab users on service work requests.
• Provide area walkthrough for new members of customer staff and visitors.
• Once certified, provide coordination of a 5S (Sort, Set in Order, Shine, Standardize, Sustain) lean service.
• May be required to cross-train and provide back-up to other lab support areas in their lab.
• Complete relevant paperwork according to principles of Good Documentation Practice.
• Help facilitate meetings with the ability to communicate from an area of expertise of LSC functions.
• Demonstrates appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Self-motivated and ability to work under pressure to balance conflicting deadlines
• Good interpersonal, written, and verbal communication skills
• Ability to follow oral and written directions.
• Technical problem-solving skills and attention to details.
• Excellent customer service skills complemented by an ability to listen to and interpret client requests.
• Initiative driven with proactive skill set to improve processes.
• Ability to read and interpret chemical labeling and hazardous signage.
• Good Documentation Practice.

• Intermediate MS Office Skills: Outlook, PowerPoint, Word, Excel

Basic Qualifications:

• High School Diploma or equivalent and 1-2 years’ experience in a customer facing role

Preferred Qualifications:

• 2+ years’ experience in a customer facing role within a scientific environment.
• Professional Certification/Associates degree in relevant field (Project Management, 6-Sigma, Business Administration, Supply Chain)
• Basic understanding of GLP/GxP and/or experience working in a compliance driven environment.  
• Experience with 5S (Sort, Set in Order, Shine, Standardize, Sustain) principles
• Sufficient knowledge to independently carry out duties of chemical and safe handling practices.
• Basic knowledge of Occupational Health and Safety
   

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory. 
• Job pace may be fast and job completion demands may be high. 
• Must be able to remain in a stationary position more than 25% of the time 
• The person needs to occasionally m