Manager, Fraud Performance Management (US Digital Payments)

Work Location:

Wilmington, Delaware, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Manager, Fraud Performance Management is responsible for overseeing products and/or business channels, with the primary goal of minimizing fraud losses and determining fraud patterns. The Manager, Fraud Performance Management will take the lead in the development of Fraud strategies to mitigate fraud loss for the respective product/channel, while balancing customer and operation impacts. The Manager, Fraud Performance Management is also responsible for reporting on overall Fraud losses and trends in addition to monitoring rule strategy performance. This role reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Fraud Losses Management

• Reviews fraud attacks to understand and address coverage gaps
• Participates in quarterly and annual fraud loss forecasting exercises
• Develops insights and rules to deliver fraud loss plan
• Manages shifting network rules and liability requirements
• Uncovers and resolves process gaps throughout the Bank
• Provides alert support to address emerging threats

Fraud Rule Management

• Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
• Changes socialization and adherence to Change Management protocols

Fraud Operational Support

• Participates in operational forecasting and capacity planning
• Manages fraud case prioritization strategy to optimize return-on-investment
• Manages strategic intent for Operational & Contact processes
• Effectively partners with Defect Managers to identify and remediate coverage gaps

Design/Update Monitoring & Reporting

• Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
• Supports existing monitoring by refreshing reports when data or requirements change

Partner Support – TD Partners Outside of FC&FMG

• Supports project intent and ongoing partner projects; provides risk identification and cost estimates
• Leverages fraud expertise to help define fraud resilient products and processes
• Provides post-launch IT validation and issue management
• Ensures Fraud policy alignment and implementation
• Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

• Outlines data needs for rule-writing and effective management
• Reviews and evaluates potential technology investments
• Manages model prioritization, business validation and implementation
• Supports audit and regulatory requests (data or intent)

Manage External Relationships

• Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)

Education & Experience:

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
• Master's Degree in a related discipline is preferred
• 7+ years relevant experience
• Knowledge of systems and processes is preferred
• Experience with SQL/SAS/Data manipulation tools required
• Previous experience with related fraud is preferred
• Solid understanding of TD Products and Channels
• People management experi