Sr. Director, Business Operations

Job Summary

We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations.

This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness.

The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.

Key Responsibilities

Team Leadership

• Lead and develop operational teams including:

  • Content Operations

  • Localization & Translation Operations

  • Product Onboarding Operations

  • Product Content Operations

• Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement

• Coach and develop managers and operational leaders

• Drive organizational alignment and clarity across operational functions

• Establish operational performance metrics and service standards across operational teams

Operational Strategy & Process Optimization

• Lead operational strategy and continuous improvement initiatives across Commercial Operations

• Design and implement scalable workflows, governance models, and operational processes

• Drive operational standardization, SLA management, prioritization frameworks, and execution consistency

• Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization

• Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms

• Build scalable operational frameworks to support global ecommerce growth

• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.

• Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience

• Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality

• Drive operational excellence initiatives across high-volume production and workflow-based teams

AI, Automation & Operational Innovation

• Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions

• Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies

• Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling

• Help define future-state operational models that leverage AI-assisted workflows and intelligent automation

• Drive adoption of scalable operational technologies and process innovation initiatives across teams

• Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations

Cross-Functional Workflow Leadership

• Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution

• Lead operational coordination for high-impact cross-functional initiatives

• Improve intake, prioritization, and workflow management processes across stakeholder groups

• Establish scalable operating rhythms and governance structures across teams

• Drive organizational alignment and clarity across operational functions

• Establish operational performance metrics and service standards across operatio