Tissue Procurement Specialist

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

About the Role:

We are looking for a full-time Tissue Procurement Specialist who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples from Pathology Laboratories in assigned Territories, work collaboratively with other Tissue Procurement/Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.

Essential Duties and Responsibilities:

• Serve as a Tissue Procurement Specialist, communicating effectively via phone and email with partner laboratory teams to manage sample and document requests, resolve order issues, and coordinate shipping and receipt processes.
• Support tissue retrieval efforts within your assigned territory by promptly resolving cases with a proactive sense of urgency.
• Foster and maintain strong, trust-based relationships with laboratory personnel, sales representatives, and internal stakeholders to enhance collaboration and efficiency.
• Collaborate seamlessly within a team environment, contributing to departmental and company-wide objectives.
• Accurately document all communications, including emails, faxes, phone calls, and follow-up activities, ensuring clarity and precision.
• Comply with Standard Operating Procedures (SOPs) related to Tissue Procurement to ensure quality and consistency.
• Input data and upload documentation accurately into Salesforce.com and LIMS systems.
• Communicate professionally and effectively with external clients, patients, and internal team members at all levels.
• Assist with additional administrative tasks as needed to support operational effectiveness.
• Utilize Salesforce (CRM) and other integrated software platforms to communicate with clients, patients, and sales teams.
• Meet and exceed team and individual performance targets, tracking metrics related to case closures and turnaround times.
• Apply problem-solving skills to address customer concerns and manage escalated situations with professionalism.
• Demonstrate adaptability and flexibility in a fast-paced, dynamic environment.
• Work hours and days may vary based on operational requirements; some physical effort (up to 25 pounds) may be required.

Qualifications

Essential Qualifications:

• This position is for permanent West Coast Hours, Start time of 8 am or 9 am PST.
• A 4-year college degree in Biological Sciences or a related discipline is preferred.
• 2+ years of customer-facing experience within pharmaceutical, diagnostic, medical device, biotech, or healthcare settings is required.
• Tissue Sample Procurement experience is required.
• Proficiency in Microsoft Office suite; experience with Salesforce (CRM) is a plus.
• A quick learner capable of working collaboratively within an operationally complex, multi-product environment; adaptable to evolving procedures and policies.
• Excellent written and verbal communication skills (phone and emai