VP, Director, Client Operations, Media Advertising

Company Description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at center of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, Starcom partners with the world's leading marketers and brands, including Bank of America, Best Buy, Kellogg Company, McDonald's, Novartis, Samsung, Visa and more.

Job Description

Overview:

The VP, Director, Client Operations is an integral role within a client team, directly responsible for monitoring and building internal operational processes throughout the account across a variety of practices and functions.  The ideal candidate is both detail oriented as well as a big-picture thinker, a strong leader, and expert collaborator.  Major focuses in this role include but aren't limited to: leading and mentoring a team, managing and building client relationships, staffing operations management, and financial/budget management.  

Role Objectives:

• Work alongside the planning, investment, operations, finance, and reconciliation teams to execute the end-to-end financial management process inclusive of budget authorization, client billing, supplier invoice reconciliation and payment, and compliance with internal/external audit requirements
• Take lead in project management initiatives 
• Partner with Finance and Procurement teams to deliver financial reporting and tracking (e.g. monthly analysis of planned vs. actual spend, delivery reporting, etc.)
• Manage the tools, systems, and process that enable sound financial operations including planning/investment team support and training
• Build strong relationships with internal stakeholders and groups, facilitating synergy between the planning and activation functions that manage day-to-day client business
• Work with HR and Talent Acquisition to ensure sound staffing processes and operations across the account 
• Lead and mentor team 

Qualifications

• The candidate must have 10+ years of related experience with progressive leadership responsibility 
• Understanding of media advertising planning and buying processes 
• Strong client management/consultative experience both presenting and resolving issues
• Strong critical thinking and problem solving skills
• Must have demonstrable quantitative skills and the ability to dig into the numbers when necessary
• Must have powerful leadership qualities, as will be required to lead external and internal resources into new marketing-effectiveness territories
• Must have a strong attention to detail, and be able to quality-check their teams’ work to ensure data anomalies and mistakes are caught prior to delivery to the client teams
• The role requires strong management capabilities, operational as well as strategic
• Proven history of meeting deadlines in a fast-paced environment
• Hands-on problem solving abilities and a “can do” approach (someone who is a both a thinker and a doer)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Starcom is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and al