It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

• Supervise loan set up staff to ensure that loans are being accurately imported and reviewed in a timely manner.
• Assist staff with problematic issues and provide guidance on how to resolve them.
• Follow up on lender inquires and troubleshoot issues for loans submitted.   
• Monitor, review and update loan setup figures for new loans boarding the loan servicing system.
• Ensure staff is trained and up to date on new policies and procedures.
• Work with Post Closing Manager to resolve any lender performance issues.
• Review, monitor and update loan set up procedures and workflow to improve the efficiency and effectiveness of staff output.
• Review purchase submission files and loan set up files received by lending partners when necessary.
• Attend conferences and offsite meetings as directed.
• Provide monthly department activity report to the Post Closing Manager.
• Other duties as assigned.

Qualifications

Bachelor of Science - Business Administration/Management

Experience

Relevant experience (3-6 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.