Senior Staff Software Quality Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

In this role you will be working with ServiceNow, the platform Quality data team. Our team works on the collective data stored within the Now Platform, which is the underlying cloud-based foundation for all ServiceNow applications, this data allows users to access and analyze information across different modules within the platform, enabling them to create comprehensive reports, dashboards, and gain actionable insights into various business processes through features like Platform Analytics.

What you get to do in this role:   

• Maintain and evolve advanced automation test frameworks, ensuring reliability and scalability across AI-powered applications.

• Design intelligent test strategies for cutting-edge AI/ML features, partnering closely with developers to proactively identify risk and automate validation.

• Craft and execute comprehensive test plans that validate both traditional workflows and AI-driven experiences—then automate them for speed and scale.

• Analyze and report on quality metrics, turning data into actionable insights that help shape the future of our AI platforms.

• Support engineering teams in debugging complex issues across applications and dev/test environments, especially those involving model behavior or inference edge cases.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 12+ years of professional experience in quality engineering or application development.

• Educational equivalency: 12 years of related experience with a Bachelor's degree, 8 years with a Master's, or 5 years with a PhD; or equivalent practical experience.

• Advanced knowledge and hands-on expertise in quality engineering practices.

• Proven experience leading QE efforts within agile environments, including scrum teams of 10+ engineers.

• Skilled in issue diagnosis and resolution, including relief strategy, root cause analysis (RCA), and permanent fixes.

• Proficient in modern development environments, including cloud platforms, web technologies, frameworks, and service-oriented architecture.

• Strong ability to apply best practices and enforce coding standards aligned with role-specific requirements, including programming, network and functional design, and algorithmic implementation.

• Fluent in scripting with JavaScript; experienced with Eclipse, Jenkins, Maven, and Git.

• Deep understanding of testing methodologies—including performance, unit, integration, and automated testing—with the ability to apply each effectively based on context.

• Expert in development tools and environments: IDEs, debuggers, build tools, version control, Unix administration tools, profilers, and ServiceNow instances.

• Adept at driving cross-functional technical discussions with a solid grasp of software development lifecycle (SDLC) principles.

For positions in this location, we offer a base pay of $162,600 - $284,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categorie