Customer Service Assistant

The purpose of this position is to provide excellent customer service to all program patrons by exemplifying a positive attitude and exceeding the needs of patrons. This position assists customer services staff with program registrations, payments and facility booking both in person and on the phone for Community Services programs and activities.

Essential Functions:

1. Answers phones and provides public with general information regarding recreation programs.

2. Accepts applications for programs, checks applications and/or agreements for accuracy and enters information into computer.

3. Inputs, retrieves and upgrades customer data and account status into computerized system.

4. Receives payments from the public for a variety of City services on the phone, through the mail and in person; checks payment for accuracy; reserves parks, facilities and equipment.

5. May require the performance of additional job responsibilities.

6. Performs related duties as assigned.

 

 

Qualifications

Experience: Previous experience required in the same or similar positions.

Education: High school diploma or equivalent.

Certification/License/Other Requirement: Valid AZ Driver’s License upon hire.

Preferred/Desirable Qualifications: N/A