Head of Institutional Cash and Trade, Engagement and Client Outreach (ECO)

Job Description:

Job Title Head of Institutional Cash and Trade, Engagement and Client Outreach (ECO)

Corporate Title Director

Location New York, NY

Overview

Institutional Cash & Trade (ICT) provides cash management and trade finance solutions to financial institutions globally. The nature of the business and its inherent risk profile require frequent planned and ad-hoc engagement with clients, regulators, industry bodies, and senior stakeholders across regions.

The Head of ICT ECO provides leadership across Institutional Cash and Trade financial crime risk activities, including client, regulatory, industry, and related engagements. The role ensures strong alignment with underlying risk functions / DCO / 2 LoD, works closely with Strategy, Product Management and Sales teams, and oversees escalations, regulatory engagement, and remediation delivery.

The function is responsible for ICM’s Client and Pipeline Lifecycle management and the ICT Financial Crime Risk - Client Engagement and Solutions function.

The role ensures that ICT identifies and mitigates financial crime risk, meets regulatory and supervisory expectations, and maintains a robust, forward‑looking control environment considering clients, geographies, and payment flows. The role acts as a senior control authority and trusted advisor to business, operations, technology, AFC, and senior management, with direct accountability for risk identification, issue management, and escalation.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You’ll Do

• Manage FCR Client Risk Management output including investigations of suspicious activity, sanctions events, and other control results to identify and mitigate significant and elevated risk appetite issues. Drive risk‑based approaches to monitoring, targeted reviews, and thematic deep dives for emerging threats. Ensure consistent application of controls across booking locations, regions, and affiliates
• Support roadshows, industry engagement, and delivery DB’s dbXAdvise: Eco-System of Risk Management approach through direct client engagement and industry outreach
• Lead Pipeline, Prospect and SVA+ Country assessment efforts, reverse due diligence responses, ensuring alignment of ICM strategy, issues resolution, and reporting
• Oversight of KYC services in support of ICT, ensuring monitoring of SLA adherence, progression through KYC stages, and related quality through sample and testing
• Present to ICT’s client focused governance fora, ensuring monthly reporting and quarterly reporting as needed.  Ensure regional delivery of updates and ongoing oversight of global risk management actions.
• Regulatory, audit and supervisory interface: Act as a primary senior contact for internal audit, regulators, and supervisory reviews related to ICM Financial Crime Risk reviews. Lead the preparation of management responses, risk assessments, control narratives, and evidence for audits and regulatory examinations
• People, culture and capability: Set the tone for a strong risk and control culture, emphasizing accountability, transparency, and timely escalation. Mentor risk and control professionals and contribute to succession planning and capability uplift across ICM. Act as a role model for integrity and professional judgment

Skills You’ll Need

• Extensive senior experience in Financial Crime Risk, or Control Functions within a global financial institution
• Deep expertise in payments, correspondent banking, transaction monitoring, sanctions, and AML risk
• Proven track record of regulatory engagement, audit leadership, and issue remediation
• Proven ability in negotiating, influencing, and anticipating risks
• Independent decision-making skills but escalate, when necessary

Skills That Will Help You Excel

• Strong strategic thinking combined with hands‑on execution capability
• Exceptional stakeholder management and executive communication skills
• Strong management and partnership skills
• Ability to work in a fast-paced environment and ability to shift priorities based on demands
• Excellent communication skills, both written