Job Description Summary

The Clinical Deployment Consultant is responsible for the maintenance of customer relationships in assigned accounts, maintaining a high level of customer service at or above expectations, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert, device educator, and planner for BD customers. The Clinical Consultant provides consultation to facilities considering or using BD infusion products, hardware (device) and software (interoperability and connectivity), during the pre-implementation, implementation, and post-implementation process. The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
   

Overall responsibilities: 

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.   

• Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.   

• Interacts and supports Project Manager to ensure timely and productive implementations. 

• Collaborates with hospital clinicians and EMR vendor to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting. 

• Provides basic HL7 message interpretation and failure resolution to customers and ability to advance to technical SME when appropriate.   

• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.  Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.  
  
  Technical:

• Demonstrates expert knowledge of small to medium hospital systems clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation.    

• Ability to interact and guide diverse cross-functional teams with a focus on large hospital systems and small/medium IDN level health systems. 

• Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards. 

• Must be detail oriented, able to multi-task and the ability to implement sophisticated projects consistent with established company and customer objectives. 

• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small to medium hospital systems. 

• Demonst