Front Desk Supervisor (Housing Available), Villas at Snowmass Club

Overview

Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Job Summary

The Front Desk Supervisor is responsible for delivering exceptional service to all internal and external guests while providing daily leadership, support, and guidance to the front desk team. This role oversees the full scope of front desk operations—including guest service, training, scheduling, and performance management—to ensure a seamless and memorable arrival-to-departure experience.

As the first point of contact for many guests, the Front Desk Supervisor plays a key role in setting the tone for the guest experience and serving as an ambassador for the Villas at Snowmass Club.

Responsibilities

Essential Duties & Responsibilities

Guest Service & Daily Operations

• Consistently deliver warm, genuine, and attentive service to all guests.
• Serve as the primary on-shift leader at the Front Desk, ensuring all procedures meet department and property standards.
• Maintain full knowledge of resort features, services, hours of operation, room types, rates, packages, promotions, and upcoming property events.
• Monitor daily arrivals, departures, occupancy, and special requests to anticipate and respond to guest needs promptly and accurately.
• Manage the guest amenity program, ensuring timely delivery and proper presentation of all guest amenities.
• Maintain an adequate stock of all front desk collateral, supplies, and guest-facing materials; ensure items are reordered proactively.
• Maintain ongoing, positive relationships with Villas owners and ensure their inquiries and needs are addressed promptly and professionally.
• Resolve guest concerns or service issues with professionalism, ownership, and urgency; ensure appropriate follow-up to guarantee guest satisfaction.
• Instill a calm, organized approach when handling high-pressure or stressful operational situations.

Team Leadership & Communication

• Represent the Front Desk during daily pre-shift meetings to align departments on guest needs, operational priorities, and service updates.
• Provide ongoing training, coaching, and support to front desk agents; uphold high service and accuracy standards.
• Assist management with recruiting, hiring, onboarding, and performance management for new and existing team members.
• Foster strong relationships across all departments through consistent communication and face-to-face interaction.

Administrative & Compliance Responsibilities

• Ensure all agents correctly complete required shift checklists and follow designated SOPs.
• Maintain accurate execution of all departmental policies, including but not limited to:
• Key control
• Guest billing and cashiering accuracy
• Relocation procedures
• Lost & found protocols
• Data confidentiality and guest privacy standards
• Champion and track departmental and organizational initiatives such as the CoralTree SPROUT service essentials and Guest Journey.
• Assist with weekly schedule planning as needed.
• Protect sensitive guest information and maintain secure handling of all property management data.

Qualifications

Required Skills & Qualifications

• High school diploma or GED required
• Two to three years of relevant Front Desk or Guest Services experience, preferably in a resort environment.
• Minimum one yea