Pharmacy Technician 1 / 2

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

Duke Health Lake Norman Hospital

Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Pharmacy Technician 1/2 Summary

Pharmacy Tech I -

This individual performs, under supervision, a variety of duties inaccordance to department procedures, wh ich may be related to theprocurement, preparation, distribution and stor age of drugs, as well as,assistingwith clinical pharmacy services accor ding to the Pharmacy'srole in ensuring safe medication use.

Pharmacy Tech II -

This individual performs, under supervision, a variety of duties inac cordance to department procedures, which may be related to the procurement, preparation, distribution and storage of drugs, as well as, provision of clinical pharmacy services according to the Pharmacy's role in ensuring safe medication use.Individuals eligible for pharmacy technician level II are competent inall tasks associated with pharmacy technician level I and have achievedthe area specific advanced competency requirements.

Pharmacy technician level II staff must achieve and maintain certification by the PharmacyTechnician Certification Board (PTCB) or The Exam for the Certificationof Pharmacy Technicians (ExCPT).

 

Work Performed

Pharmacy Tech I -

• To accurately and efficiently follow workflow procedures includingprescription processing, medication preparation and distribution topatient.Restock automaticdispensing cabinets and anesthe sia workstations asneededAnswer and screens telephones calls and directs calls to appropriatepersonnel when needed.
• Handle medications in accorda nce to department, regulatory and legalrequirements (e.g., medication re cords, pulling outdated/unusablemedications).
• Collaborates with immediate pharmacy team, insurance companies andcustomers alike to resolve issues , ensure accuracy and deliver a timelyresolution of any medication or in surance related concern.
• Assist with a variety of basic clinical function s in support of theclinical pharmacist (e.g., medication safety and adhe rence initiatives,patient follow up calls).
• Efficient operation and basic level of technical support for specialtymachinery, equipment, devices or software necessary in performing jobfunctions (e.g., carousels, autom ated dispensing cabinets, compounders,drug delivery devices, retail phar macy systems).
• Deliver medications and supplies to patient care and ancil lary areas.Complete and document all assigned safety and quality activities incompliance with department procedures.
• Prepare IV solutions using a septic technique and/or compound non-sterilemedications at select locati ons.Manage individual responsibilities while supporting team members and contributing to broaderteam goals.
• Perform other related duties incident al as assigned.

Pharmacy Tech II -

• Perform a variety of clinical functions i n support of the clinicalpharmacist (e.g., patient interviews, medication safety and adherence initiatives, patient follow up calls, collection of clinical data forthe pharmacist).
• Efficient operation and ability to troubleshoot specialty machinery, equipment, devices or software as necessary in performing jobfunctions (e.g., carousels, automated dispensing cabinets, compounders,drug delivery devices, retail pharmacy systems). 
• Manage individual responsibilities while being able to shift to help team members and contribute to broader team goals with minimum supervision.
• Assist with training of new employees and students, educating them in job-specific functions.
• Perform other related duties incidental as assigned.

 

Knowledge, Skills and Abilities

• Considerable knowledge of drug names, medical terminology and pharmaceutical calculations.
• Proficient computer skills.
• Strong written and verbal communication skills. 
• Requires critical thinking skills with ability to implement solutions.
• Excellent customer service skills including prioritizing the needs of patients and multidisciplinary team members while displaying empathy in all interactions to ensure complete satisfaction.
• Strong organizational skills includ ing staying focused on assigned taskand using time and resources effecti vely and efficientl