Office Services Supervisor Senior

Title: Office Services Supervisor Senior

State Role Title: Admin and Office Spec III

Hiring Range: $48,734 - $59,643

Pay Band: 3

Agency: Virginia Department of Health

Location: BLUE RIDGE HQ

Agency Website: www.vdh.virginia.gov/blueridge

Recruitment Type: General Public - G

Job Duties

Blue Ridge Health District is seeking a strong supervisor and people leader who can provide structure, accountability, coaching, and operational support to a frontline administrative team. Technical knowledge of Office Services Specialists (OSS) systems and procedures is important and can be developed; the essential need is for a supervisor who can lead staff effectively, learn quickly, communicate clearly, and ensure consistent, high-quality support for clients, clinical teams, and district operations.

About the Role
• Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment.
• Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively.
• Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs.
• Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices.
• Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.

Why Work for BRHD?
At BRHD, we are committed to our mission: to protect and promote the health and well-being of all Virginians. Our vision is working together for healthy, equitable communities, and we live by our values: accountability, communication, diversity, equity, excellence, integrity, respect, and stewardship.
When you join our team, you’re not just taking a job, you’re joining a community of professionals who care deeply about the people we serve and each other.

Here’s what some of our team members say about working here:
• “I chose to work at BRHD because it helps me to match up my interest in science with public service. Working behind the scenes has allowed me the opportunity to protect the lives of thousands of people. This provides an ongoing sense of accomplishment and a true appreciation of the skills of my coworkers.”
• “I love and enjoy the BRHD mission, and it keeps me motivated every day. The benefits package is great. I appreciate the flexible schedule and low stress so that I can take care of my kids and family. Also, working with good people is great.”

Benefits of Working at VDH
• 12 paid holidays per year
• Annual, sick, and family/personal leave
• Comprehensive health coverage: medical, dental, vision, and life insurance offered
• Retirement plans: including 401a Cash Match and 457 Deferred Compensation Plan offered
• Work-life balance
• Opportunities for professional development and advancement

Minimum Qualifications

• Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
• Excellent customer service and communications skills (oral and written)
• Ability to work independently with minimal supervision
• Ability to work and contribute within collaborative relationships, including the public

Additional Considerations

• Experience in a healthcare, public health, local/state government, or human services setting
• Experience with electronic health records, scheduling systems, revenue collection, eligibility processes, or confidential records
• Experience supporting staff through change, workload pressure, or team performance challenges.

Special Instructions

You will be provided a confirmation of receipt when your app