Regional Operator - Columbia NW, SC

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

The Regional Operator leads and develops leaders to provide consistently excellent speed, quality and service resulting in a healthy business and a moment of special for each customer.

Job Qualifications

• Minimum of 3 years with Dutch Bros, including at least 1 year as a Dutch Bros Shop Manager

• No disciplinary action for the past 90 days, required

  • Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures

• Business Coach Endorsement

• Dutch Bros Franchisee or Operator Endorsement

• Completion and passing of standard background check and MVR required, if applicable

• This position requires driving, when necessary and must have a valid driver’s license

• Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.

Key Result Areas (KRA)

Inspire the core values and mission of Dutch Bros within their operation:

• Prepare, develop, and hold shop leadership accountable to Dutch Bros core values

• Model and meet all expectations of all positions under supervision

• Responsible for onboarding new hires and for training shop leaders to meet system standards using the DB training programs

• Be a good teammate and role model

• Lead mandatory meetings

• Know your resources, and adhere to all company policies and procedures as laid out in the Operator Field Guide, Operator Ops Manual, and Employee Handbook

• Be accountable for, but empower the Regional Shop Managers to execute all coaching and documentation for positions under supervision

Improve the unit-level experience - Inspire, teach, and implement company-wide initiatives and operational excellence opportunities:

• Ensure shops are meeting all system standards and are consistently prepared to serve customers

• Ensure all shops are operating within healthy business parameters as outlined by management

• Identify and remedy problems deserving attention; look for opportunities to optimize operations, finances, and culture. Special focus on the consistency of the leadership across all shops (i.e. consistency of leadership and development, problem-solving, and execution)

• Be responsible for maintaining healthy community relationships

• Communicate with Coach, HQ and, third-party service providers as needed

Levels of Leadership Expectations

Anchor Points

• Positive and Reliable

• Excellent Communicator and Available

• Consistent and Detail-Oriented

• Committed and Disciplined

Level-Up Arrows 

• Core Values: Speed, Quality, and Service

• Performance Equation: Skill + Effort x Attitude = Performance

• Ideal Team Player: Hungry, Humble, and Smart

• Manager Mindset: Patient, Present, and Intentional

Employee Benefits & Perks

• Free Dutch Bros swag

• Free coffee per Employee Drink Policy

• Paid volunteer hours

• Employee Assistance Program

• Access to our Financial Wellness Platform 

• Education Benefit Program after 1 year of employment

• Employer-paid medical, dental, and vision insurance 

• Sick time, as applicable by state law

• Unlimited paid time off 

• Parental leave, eligible after 1 year of employment

• Cell Phone Stipend ($100 per month)

• Paid holidays (6 per year)

• Eligible for Dutch Bros’ An