DEPARTMENT OF VETERANS' SERVICES

For Veterans and those who care for them.

MEDICAL BILLING AND COLLECTIONS SPECIALIST

Job Location:

Arizona State Veterans' Home - Phoenix
4141 North S Herrera Way
Phoenix, Arizona 85012

Posting Details:

Salary: $17.60 to $19.80 hourly (DOE) 

Grade: 16

Closing Date: October 6, 2025

Job Summary:

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so they can thrive for a lifetime!

We are looking for an outstanding Medical Billing and Collections Specialist. This position is responsible for the billing and collection of resident fees.

Your rewards:
• The opportunity to receive a lifetime pension and healthcare benefits!
• Generous paid time-off benefits
• Wellness and employee assistance programs, plus so much more!

Your Contribution:
• Provide the highest quality services for veterans
• Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Use and develop your potential within a supportive team environment

Job Duties:

• Submit initial billings to payer sources and follows up as needed
• Prepare correspondence and supporting documentation for appeals
• Track claims on an ongoing basis
• Input ancillaries/charges, payments, adjustments, daily census and resident file maintenance into a computerized accounts receivable system
• Correct electronic and paper billing errors in a timely manner
• Verifies insurance coverage through correspondence, telephone and computer
• Remain current with coding and billing updates
• Process billing reports and maintain billing logs as required by Medicare for annual cost reports
• Oversee Resident Trust Fund to include processing deposits and withdrawals and assist residents and/or family members/responsible parties who wish to deposit funds to resident’s account
• Prepare monthly statements for all private pay accounts and is responsible for collection efforts
• Conducts phone and in person inquiries regarding trust and statement balances
• Prepare correspondence such as collection letters and 30-day notices
• Participate in posting end of month ancillaries
• Be involved in AMS processes such as Huddle Boards, Problem Solving, Job Breakdown sheets, Success Tracking and Standardized Work

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Regulations and policies governing agency
• Procedures for billing insurance companies, Medicare, Medicaid, Veterans Administration and private pay
• Accounting principles related to accounts receivable
• Principles and practices of the collection process
• Medical terminology
• Billing codes and rules

Skills in:

• Interpersonal communication
• Data entry
• Basic math
• Analyzing data
• Problem solving
• Customer service
• Negotiating settlements/agreements

Ability to:

• Maintain confidentiality with regard to resident accounts and medical records
• Research, compile, analyze, and interpret fiscal and statistical data
• Multi-task

Pre-Employment Requirements:

• Current Negative TB skin test (Mantoux skin test) within the last twelve months or a written statement from a physician, physician’s assistant or a registered nurse practitioner indicating freedom from Tuberculosis, if in the past has had a positive skin test or Tuberculosis
• Must be able to obtain and retain a fingerprint clearance card issued by the Arizona Department of Public Safety
• This position requires the ability to drive on St