Site Identification, Setup & Engagement Digital Solution Lead

As a Digital Solution Lead at this level, you lead strategic and complex cross-functional efforts across countries or domains, aligning initiatives with country-wide priorities and business outcomes. You anticipate and solve complex, systems-level problems, drive innovation, and shape domain vision while managing multiple workstreams with high accountability. You will focus on the strategic rollout of advanced CRM (Customer Relationship Management) capabilities and a cohesive portal strategy. Champions the transition from fragmented legacy applications (e.g., SIP) to a unified, seamless digital ecosystem (e.g., Veeva SiteConnect) to drastically reduce investigator 'Portal Fatigue' and streamline end-to-end site engagement

The Opportunity:
The Site and Investigator Engagement area delivers the comprehensive digital ecosystem and integrated platforms required to manage the end-to-end lifecycle of clinical site interactions, covering efficient study planning, country and site selection, site activation, and patient enrollment forecasting. Additionally, it manages the core technologies to handle complex administrative tasks, including budgeting and negotiation, clinical contracts, payments, and clinical information exchange. The team acts as a strategic liaison connecting Global Pharma Clinical Operations, Country Operations, strategic CROs, and Clinical Sites. Through this alignment, the area architects technology portfolios that foster strong external relationships and drive a unified, partner-centric clinical ecosystem.

Job Responsibilities

• Scope / (Content Leadership): Leads initiatives across multiple teams, and actively shapes business outcomes. Acts as a subject matter expert, influencing country-wide or cross-functional strategies, and fostering collaborations with stakeholders across organizational levels. Responsible for aligning team or domain objectives with country-wide goals, focusing on strategic projects that drive substantial impact. Frequently manages complex, cross-functional work streams.

• Accountability/Problem Solving: Leads problem-solving at the country-wide or cross-functional level, taking accountability for multiple workstreams or outcomes that influence strategic objectives. Anticipates and mitigates potential issues before they arise, using advanced analysis to address complex problems. Employs a systems-thinking approach to propose solutions that align with business and global goals, demonstrating high accountability in driving sustained improvements and efficiencies across teams. Helps lead and guide the delivery teams by continuously refining and maintaining the solution roadmap. Oversees end-to-end outcome delivery, acting as a chief troubleshooter to rapidly resolve complex operational and architectural challenges as they occur.

• Stakeholder Management: Manages relationships across all levels with trust and expertise, effectively communicates complex ideas, and contributes to strategic business initiatives. Shapes joint business-IT collaborations and proactively drives global process improvements. Proactively leads stakeholder management across diverse global functions (e.g., Clinical Operations, strategic CROs). Expertly navigates highly complex situations and competing priorities, acting as a trusted mediator to foster a unified, 'One-Roche' approach to site engagement.

• Impact/Strategy: Acts as a forward-looking digital solution leader, co-creating overarching strategies around clinical site information, planning, and engagement in close partnership with the product team.

• Complexity/ (Product Size): Supports domain-level work within certain countries.

• Business/Technical ability: Leads technology advocacy with advanced expertise, serves as a key opinion leader, manages stakeholders end-to-end, and scales piloted solutions to maximize impact.

Who you are:

Education / Experience

• 5+ years of experience in product management or business analysis, with a proven track record of managing the end-to-end lifecycle of technology products—including defining roadmaps, overseeing delivery, launching new capabilities, and driving ongoing maintenance.

• 2+ years of direct experience working within the pharmaceutical, biotechnology, or regulated healthcare technology industry.

• Extensive experience leading complex, cross-functional strategic projects and initiatives that drive substantial business outcomes at a country-wide level.

• Must have a bachelor's degree (Master's degree or PhD preferred).

• Proven track record in managing relationships across all organizational levels with trust and exp