PRO17 - Senior SAP Technology Specialist

<p><br/></p><p><strong>About Protera:</strong></p><p>Protera Technologies, Inc., a global Total IT Outsourcing Services Provider for SAP-centric organizations, was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources. Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that cover all IT needs of an organization. Protera Technologies is a global SAP partner certified in Hosting, Cloud, Application management, Global Outsourcing, and SAP HANA Operation Services on in private cloud or various public cloud platforms like AWS and Microsoft Azure.</p><p><br/><strong>Position : SAP Technology Specialists SAP Basis.</strong></p><ul><li>10 to 12 years or higher of strong technical experience in</li></ul><p> a) SAP Technical architecture including Public cloud.</p><p> b) SAP Managed Services - technical account management.</p><p> c) Operational expertise to run SAP on Cloud Platform.</p><p> d) SAP Technical Landscape ownership.</p><p> e) SAP System Admin, NW Admin, Basis Administration.</p><p> f) SAP Basis Projects delivery</p><p> g) Customer Management</p><p><br/></p><p><strong>Typical Responsibilities/Expected technical skills:</strong></p><ul> <li>Multiple customer system landscape owner and customer focal point</li> <li>Delivery Planning using global delivery teams/Architecting/solutioning SAP technical migration, upgrade, implementation projects and steady state support models</li> <li>Trusted customer adviser for an optimal and efficient SAP migrations, implementations, and operations on Public/Private Cloud Platforms (AWS, Azure, GCP, etc.)</li> <li>SAP Business Suite Products, S/4, C/4, BW/4 HANA Implementation Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and Co-ordination with Functional team, Hyper Care support, Transport Setup, Performance optimization, Unit Test &amp; Integration test support</li> <li>Basis delivery for S/4, C/4, BW/4 HANA Conversion/Upgrade, Migration and OS/DB Conversion Projects</li> <li>Basis/DBA level support for HANA DB- Administration &amp; Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support</li> <li>S/4 HANA and Fiori Implementation and Operational &amp; management Support</li> <li>OS/DB/Platform/Cloud Migrations (required experience of at least 2 to 3 projects)</li> <li>SAP BSoH, SAP Business Suite - ERP/SRM/CRM/PLM/APO NetWeaver Stack /AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client/system refreshes, all other basis tasks)</li> <li>NetWeaver Stack AS ABAP/BW/BI/PI/EP/GRC/AS-Java Administration, Technical upgrades and operational support expertise</li> <li>Basic knowledge of Solution Manager for troubleshooting alerts and setup issues.</li> <li>BOBJ BI Platform/Data Services Basis Administration, Upgrades and Support.</li> <li>All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations and support Must have at least 2 non-HANA DB exposure.</li> <li>Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ</li> <li>SAP Security (Basic knowledge and understanding)</li> <li>Mentor and support other colleagues and L2 team for L3 Basis delivery</li> <li>Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Ability to negotiate and communicate with other support partners like SAP and Functional partners</li> <li>Strong presentation/communication/facilitation skills (oral and written)</li> <li>Must be well organized, detail oriented and capable of juggling numerous priorities</li> <li>Works well with teams or in a team environment, with the ability to work independently.</li> <li>Primary contact for all customer communications for Managed services</li> <li>Overall responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups &amp; DR</li> <li>Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability</li> <li>Prepare and manage customer specific technical procedures</li> <li>Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions</li> <li>Organize and drive ad-hoc customer meetings for managed services delivery</li> <li>Constantly improve, continuous education and keeping up-to-date with the rapidly evolving SAP industry.</li> <li>Ability to participate in projects