Order Processing Specialist – Aftermarket Sales

Order Processing Specialist – Aftermarket Sales

Location: Novi, MI

Company: EOS of North America, Inc.

Responsible Manager: Order Processing Manager

Job Functions

The Order Processing Specialist’s primary responsibilities will be taking care of customer orders for aftermarket sales and consultation orders.  Responsibilities include, but are not limited to managing customer inquiries, processing a high volume of aftermarket orders–from product quotation, to invoicing. Must ensure content accuracy and work well with other departments in U.S./Germany to provide a high level of customer care and satisfaction.

What you will be Doing:

• Create/track quotes, purchase orders, order acknowledgments, delivery notes and invoices for aftermarket and Additive Minds Consultation.
• Complete orders in a timely manner to include providing customers status updates as to their product delivery.

• Assist in the resolution of customer’s billing issues.

• Handle customer complaints and be able to provide appropriate solutions.

• Create/meet department KPIs.

• Assist in the annual inventory.
   
• Create/update standard working procedures.

• Build sustainable relationships and trust with customer accounts.
   
• Special projects upon request and any other duties as assigned.

Qualifications

What We are Looking for:

• Minimum 2 years of experience in order processing or a similar environment.
• Bachelor’s degree in Business Administration preferred.
• SAP, Salesforce highly preferred.
• Proficient with MS Office: Excel, Word, PowerPoint
• Excellent written and verbal communication skills.
• Attention to detail and problem-solving skills in complex situations is a must.
• Ability to work under pressure, multi-task, prioritize, and manage time effectively.
• Strong organizational skills.
• Customer orientation and ability to adapt/respond to different types of characters.

•    Ability to work independently or within a team.
•    Willingness to travel to other corporate sites as needed. Not to exceed 3-4 times per year.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing. 

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us. 

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.