Head of Clinical Services

Alternaleaf, our clinic is an innovative organisation at the forefront of healthcare, combining private healthcare expertise, cutting-edge direct-to-consumer technology, and leadership in medical cannabis. We are seeking a dynamic and experienced Clinician who is a GMC-registered doctor to guide our clinical strategy, ensure regulatory compliance, and deliver exceptional patient-centred care. Representative of Montu’s core business to date, this comprises a team of 120+ people including clinic operations, pharmacy operations, wholesale and logistics, patient experience, marketing/communications, tech & data.

The Head of Clinical Services will play a pivotal role in shaping the medical vision of Alternaleaf & Montu. This position requires a skilled and forward-thinking professional to lead clinical operations, collaborate with multidisciplinary teams, and drive innovation in patient care.

Clinical Leadership:

• Oversee clinical operations and ensure high standards of medical care across all services.

• Develop and implement clinical protocols and guidelines in line with industry standards and regulatory requirements.

• Provide medical expertise and leadership to cross-functional teams, including marketing, operations, and product development.

Patient Experience:

• Champion a patient-centric culture, ensuring that patient experience is at the forefront of all B2C activities and leverage tech and product teams to achieve best-in-class service to maximise retention.

• Manage clinics when needed to ensure consistency of care and service delivery.

• Support with day to day operations of the business as it scales. Have a bias for being hands on and getting things done!

Regulatory Compliance:

• Ensure compliance with GMC guidelines, CQC requirements, and relevant medical cannabis regulations.

• Stay updated on legislative and industry changes, ensuring the organisation remains compliant and ahead of trends.

• Oversee patient safety protocols, adverse event reporting, and risk management strategies.

• Support complaint and incident management with the governance team.

Innovation in Patient Care:

• Collaborate with technology teams to enhance direct-to-consumer platforms, focusing on telemedicine, patient engagement, and care delivery.

• Utilise insights from private healthcare and medical cannabis to develop patient-centric solutions.

• Lead initiatives to integrate new treatments, technologies, and methodologies into the service offering.

Team Development:

• Provide mentorship and support to clinical staff, fostering a culture of excellence and continuous improvement.

• Recruit, train, and retain a team of healthcare professionals aligned with the company’s mission.

Strategic Contribution:

• Collaborate with the executive team to shape the company’s vision, mission, and growth strategy.

• Analyse data and metrics to evaluate clinical performance and drive decision-making.

• Contribute to market research and product development to expand the company’s reach and impact.

Qualifications

• GMC Registration: Fully licensed GMC-registered doctor in good standing.

• Proven background in private healthcare/ health tech/ services that scaled quickly with a strong understanding of patient care dynamics.

• Familiarity with direct-to-consumer health tech platforms, including telemedicine or digital health solutions.

• Experience with medical cannabis treatments, patient management, and associated regulations.

• Knowledge: In-depth understanding of medical cannabis, its therapeutic uses, and emerging industry trends is a plus.

• Leadership: Strong leadership and team management skills, with experience guiding multidisciplinary teams.

• Communication: Excellent verbal and written communication skills for engaging with patients, stakeholders, and regulators.

• Technology Proficiency: Comfortable working with healthcare technology systems and platforms.

• Flexibility: A proactive and adaptable mindset, capable of thriving in a fast-paced startup environment.

• Highly analytical and commercial mindset with the ability to leverage data to drive decision-making.

Who Are We?

Montu is on a mission to improve lives through innovative cannabis therapies. As one of the fastest‑growing cannabis businesses globa