Finance, Service Delivery Lead

Company Description

Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us. 

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all.

Job Description

The Finance, Service Delivery Lead will champion develop and maintain a culture of continuous improvement (CI) and knowledge about related methodologies (Lean, Six Sigma, etc) across all areas of Americas Operational Finance. The position will have responsibility for planning, coordinating, and managing continuous improvement activities and initiatives that have broad organizational impact with specific focus on value stream mapping, performance management, related CI sessions, and process efficiency. This will involve working across markets, the Director/Regional Director of Operational Finance and Global initiatives. The Service Delivery Lead will provide direction and leadership, shaping improvement opportunities, while providing process and project management expertise to deliver material performance enhancements. Support the regional service performance and governance framework for the relevant markets. Manage continuous improvement opportunities for OF Americas markets. The end purpose is to improve the real result key performance indicators for Operational Finance.

Key activities this role will be focusing on are as follows:

• Support the Regional Service Management on a day-to-day basis
• Review feedback from the markets (VOC, Feedback mechanism)
• Develop and expand local capabilities in applying continuous improvement tools and methods (lean, six sigma) and promote a structured, problem solving approach
• Support and challenge the local staff and management in direction setting, prioritization (timing, resources, and sequence of actions), and implementation of improvement activities, to best achieve the targets for the key performance indicators, resulting from the annual goal development
• Review 3rd party teams performance and support these teams to improve upon their overall performance
• Review available benchmark data and service management surveys to identify areas for improvement
• Provide local transition support for new corporate mandated system integrations and operating models

Qualifications

• Bachelor's degree in Accounting or related field and three to five years of experience
• Prior shared services experience/BPO is a plus
• Solid understanding of accounting and financial processes
• Ability to improve continuous improvement projects and influence a highly dispersed 
• Consistent exercise of independent judgment and discretion in matters of significance
• Ability to conceptualize a future state in relatable terms to site operations teams and leaders and development of the change management plan to implement effectively and efficiently
• Proven ability to direct the resolution of highly complex or unusual business problems
• Ability to absorb and apply new technical information and evaluate implications
• Ability to learn lean principles to include time-studies, process efficiencies and successful application of some of the improvement tools
• Ability to lead transformational projects
• Knowledge of value stream mapping, experience of delivering operational excellence, LEAN Projects and Green Belt Projects
• Experience with analytical tools such as flow charts, Pareto charts, cause and effect diagrams, run charts, etc
• Solid knowledge of general monitoring and measuring of business related metrics and the communication of performance using Microsoft Office Suite