CC & SC Management Senior Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  
 

Overall Mission:

 

Be the central link between the customer, operations, sales team, and GBS to ensure the client's requirements are met in the most efficient and cost-effective way. You will build relationships with Customers, act as the Voice Of the Customer within Givaudan and manage the sales order cycle for assigned customers and affiliates.  You will be based in Budapest and report to the CC Front Office Team Lead Eastern Europe.

 

Main responsibilities:

 Customer Care:

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues

• Collaboration with customers, operations, sales, and GBS

• Resolve issues and requests for order changes and inquiries internally and externally 

• Handle customer complaints and returns

• Determine corrective actions with the help of the Support Office, Control Tower and Continuous Improvement

• Prepare Debit and Credit notes and other billing activities

• Manage customer expectations and build strong relationships

• Collect Customer Forecast and work with planning on information relating to demand planning and stock positions and participate in demand planning meetings

• Understanding and overseeing all aspects of supply chain management and coordinating full order cycle,

• Ask for and act upon Customer feedback

• Update accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirements

• Provide coverage and support accounts for other team members

• Know how to diffuse a difficult situation and get resolution with the customers

• Follow the new Customer/product processes and contribute to improving new customer experience

• Participate in Customer visits and presentations 

Planning, Order Management:

• Balance Service levels, Inventory and Costs for the assigned production plant/product families by preparing LTP/ Demand Plan with regular reviews/updates of planning parameters according to BC/XYZ categories and Best practices in place for your role

• Lead Decision making process on MTO vs. MTS strategies and ensure alignment with Local planning and regional supply planning

• Generate Demand plan with highest possible Accuracy by constantly fostering for most actual business information (new- changed- lost- transferred- replaced- business) linking closely with Commercial organisation as well as re-evaluate Forecast information provided by Customer

• Lead Vendor Managed Inventory (VMI)  process for selected Accounts, ensuring proper parameterization as well as ensuring daily business routine of order placing

• Support SLOB process driven by Local planning, assist a/o recommend rescue measures and help escalating unresolved issues. Do your utmost to reduce obsolescence and write-offs for Account specific set up ( Warehouses, MTS items)

• Take Ownership on Customer Safety Stock Contracts management ensuring adherence to Givaudan’s prerequisites and with Inventory impact assessment

• Spot and correct Supply/Capacity issues on Finished goods, Raw material without customer impact

• Coordinate Product life cycle management focusing on efficient introduction and timely removal of products

• Coordinate order escalations for assigned product families with Customer Care and Supply Chain

 

Your profile:

• University or College degree

• 5+ years in a customer facing & supply chain role

• Fluent English (other European language is an advantage)

• Strong affinity to systems and analytical tools (SAP, BI/BO, MS-Access, XLS)

 

Our benefits:

• Flexible Working Arrangements

• Great compensatio