Chief of Staff, Product and Solutions Marketing

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is looking for a highly motivated and experienced individual to join as the Senior Director of Business Operations of Product & Solutions Marketing (PSM). In this critical role, you will work closely with the SVP of Product & Solutions Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives. You will be an essential partner to the SVP of PSM, playing a pivotal role in enabling the achievement of organization wide goals and driving the overall success of ServiceNow's product and solutions marketing strategy.

You will need to be self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment while driving high quality results. You will develop relationships across the highest levels of the organization and leverage knowledge of our culture, goals, and business approach to enable organizational clarity, effectiveness and impact across ServiceNow.

As the Senior Director of Business Operations, you will lead a team whose primary purpose is to scale PSM and streamline how PSM operates.

What you get in this role

• Strategic Partnership Collaborates closely with the SVP of PSM to understand the vision, objectives, and priorities of PSM, marketing and ServiceNow. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success.
• Business Operations Defines, designs, lands and manages the PSM’s rhythm of business (ROB). Works with senior leaders inside PSM and across ServiceNow to achieve key outcomes. This includes tracking and planning the execution AND impact of our work. Business Operations standardizes interlocks with other key stakeholders inside PSM and with marketing, sales and BU leadership. Drives business review cadence. Identifies and takes actions to improve performance; anticipates business challenges.
• Maximizing/ Extending the Leader Influences and advises on strategic decisions, content, and expertise. Builds and manages relationships with senior stakeholders in PSM, marketing, sales and BUs. Prepares and delivers targeted communications. Synthesizes information into insights for business decisions. Leverages expertise to influence and support people management.
• Operational Excellence Develops and implements operational processes, systems, and frameworks to streamline work, improve efficiency, and enhance the overall effectiveness of PSM. Identify areas for process optimization and drive initiatives to achieve operational excellence.
• Project and Program Management Lead and oversee key PSM projects and initiatives. Define project scope, objectives, timelines, and deliverables. Coordinate resources, manage dependencies, and ensure successful project execution. Examples: Annual and quarterly planning, strategic initiatives, SKO, Knowledge, World Forums and Summits.
• Stakeholder Management Build and maintain strong relationships with internal and external stakeholders, including senior executives, cross-functional teams, vendors, and partners.