Lead Bartender

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service.
• Mix and serve alcoholic beverages and non-alcoholic beverages according to established recipes and procedures, demonstrating an upbeat and outgoing demeanor while on duty, and promoting outstanding customer relations.
• Ensure the bars are maintained in a clean and functional manner, assisting with product placement, and merchandising within the bars.
• Accept cash, credit cards, or complimentary vouchers for payment of restaurant and bar items.
• Perform routine and periodic inventories for purposes of ordering, stocking, and financial accounting.
• Work effectively with team members and regulatory agency personnel; serve as the primary trainer for new beverage team members, ensuring they are familiar with and adhere to all related standards.
• Follow operating procedures, safety and sanitation regulations and departmental procedures, enforcing standards through coordination of and consistent application of policies and procedures related to the beverage department.
• Notify appropriate team members when assistance is needed.
• Perform other related duties as may be assigned by reporting supervisor.

• Understand and comply with the Eye, Hi, Goodbye program.
• Regular attendance is required.

• Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends.  We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. 

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
• Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements).  Where uniforms are required, they must be clean and pressed at the beginning of each shift
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Ability to maintain a calm demeanor during stressful situations

• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
• Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow