Director of Communications, Premium Products & Experiences

Director of Communications, Premium Products & Experiences

Are you a visionary storyteller with the strategic grit to lead in a high-stakes, fast-evolving landscape? We are looking for a powerhouse Director of Communications to lead our Premium Experiences Pod within the Banking & Premium Products (B&PP) team. 

As a key member of the B&PP Chief of Staff leadership team, you will lead a mid-sized pod of high-performing communicators, event project managers, and creative specialists. You will be the strategic architect behind the narratives for our most emerging growth portfolios, including Premium Products & Travel (PP&T), Loyalty, Marketing & Spend Experiences (LMS), Capital One Shopping, and our Risk Office.

The Role: Impact & Influence

You will sit at the intersection of brand reputation and business value, serving as a trusted advisor to senior executives. Your mission is to build belief in our vision, drive associate engagement, and translate complex business strategies into simple, high-energy narratives. You will consult senior executives on their brands and their business communications, helping to shape an incredible culture for associates to do epic things.

Key Responsibilities:

• Strategic Advisory: Act as the primary communications counselor for business leaders

• Narrative Excellence: Define and execute an integrated communications and events strategy that elevates the brand, work, and culture of our Premium Experiences organization

• High-Octane Storytelling: Execute a steady drumbeat of internal storytelling through digital/video content, executive gatherings, and large-scale associate events

• Data-Driven Evolution: Use real-time metrics and KPIs to evaluate channel effectiveness, recommending bold refinements to reach our associates where they are and where leaders need them

• People Leadership: Lead and mentor a dynamic team of communicators and content strategists, fueling momentum and fostering a culture of creative problem-solving. Act as a LT member for a scaled CoS office supporting 2 Executive Committee members 

• Change Management: Navigate high-impact organizational shifts with transparency and speed, ensuring our teams stay informed and inspired

Who You Are

• A Master of Judgment: You thrive in stakeholder management and can read the room (and the data) to make high-stakes decisions with confidence.

• An Influencer: You have a proven track record of building deep, trusting relationships with executive leaders and "rolling up your sleeves" to get the job done.

• A Problem-Solver: You don't just see obstacles; you see opportunities to innovate and find a "better way". You are solutions backed and insight driven.

• Business Savvy: You have an ability to identify and deeply understand business needs and can speak the language of the business fluently.

Basic Qualifications

• Bachelor’s degree or military experience

• At least 2 years of experience creating communications content and strategy on behalf of senior leadership

• At least 8 years of experience in Internal Communications, Marketing, or Public Relations

• At least 6 years of experience in a communications leadership role

Preferred Qualifications

• 4+ years of experience in luxury, travel, financial services, technology, or a highly regulated consumer industry.

• 4+ years of experience managing large-scale change management and crisis communications.

• Proven ability as a strategic thinker, problem-solver, and influencer

• Strong collaboration, interpersonal, and coaching skills 

• Strong organizational and prioritization capabilities

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon