Customer Service Rep - Multi-Department Specialist

About Us

AIG Travel Guard is an industry leader providing insurance and assistance services to both leisure and business travelers worldwide.  We offer competitive salaries, great benefit packages, and generous paid time off. 

Job Details

• Full Time including rotating weekends
• Various shifts available including a shift differential of $3/hour for nights and weekends
• Salary $18.00-$20.00/hr based on experience
• Hybrid work model
• Locations: Stevens Point, WI or Houston, TX

Job Description

The Resource Pool Department is a multi-functional team of cross-trained employees who assist and support the various service and assistance centers at Travel Guard.  This may include selling and servicing our insurance products, setting up or providing status of a claim, and providing travel assistance to our clients around the world.  This team is highly skilled and will be flexible to support departments based on unexpected demand due to world events or short-term volume increases. The Resource Pool Specialist is highly skilled and is expected to understand the day-to-day customer service roles within the company acting as an in-house staffing agency. 

Job Requirements
Key qualities that we are seeking include:

• A record of providing outstanding customer service (1+ years preferred)
• Ability to solve complex problems within an established protocol of procedures and possible solutions
• Ability to think outside the box
• Excellent verbal and written communication skills
• Ability to effectively manage and prioritize tasks
• Ability to respond to high end clientele with professionalism
• International travel experience and geography knowledge is helpful
• Proven experience in customer support or the travel industry is a plus
• Ability to adapt to change
• Flexibility to work various hours throughout the day and evening
• High School Diploma or equivalent required

Benefits – What AIG has to offer

• Affordable health, dental, and vision insurance plans based on your individual or family needs
• Generous Paid Time Off, Nine paid holidays, and Paid Volunteer Time Off
• 401k with an employer match available upon hire
• A casual dress code and fun, friendly work environment at a company that gives back to the community

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the