Senior Director of Learning & Development

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. 

Position Overview

The Sr. Director of Learning & Development drives the strategy and execution of talent development at all levels, aligning with Dutch Bros’ core values and leadership principles. This leader sets the vision for Dutch Bros University (DBU), designing and delivering innovative, scalable learning solutions that build individual and organizational capability. The role partners cross-functionally to ensure learning is relevant, accessible, and effective, advancing people and culture while supporting stellar business outcomes. The Director also leads engagement initiatives, feedback loops, and culture-building programs, fostering a positive, inclusive, and growth-oriented environment.

Key Result Areas (KRAs)

 Learning & Development Strategy:

• Shape and execute a comprehensive learning strategy that drives business and culture results, building skills, strengthening leaders, and driving career mobility.

• Deliver a future-focused L&D roadmap (12–18 months), adjusting quarterly to meet business needs.

• Use employee insights and data to refine programs and anticipate future needs.

• Measure impact, not activity—establish scorecards tracking performance, leadership readiness, and career growth.

• Ensure alignment between HQ and field training strategies for scalable, consistent development.

Engagement & Culture:

• Partner closely with the Culture team and Engagement expert to leverage engagement insights and cultural priorities in shaping learning strategies.

• Actively participate in engagement review processes, using data and feedback to influence education programs and organizational learning initiatives.

• Collaborate to design tools, resources, and learning events that reinforce Dutch Bros’ cultural values and strategic direction.

• Monitor engagement metrics and employee feedback, working with leaders to address concerns through targeted learning events and solutions.

Integrated Development Programs:

• Design and embed holistic learning experiences that build capabilities and foster growth across all levels.

• Promote a learning culture by equipping leaders to coach, develop, and model leadership behaviors.

• Create a leadership development ecosystem, from broista to CEO.

• Operationalize Dutch Bros’ competency framework, ensuring clear, actionable growth paths.

• Ensure development is inclusive, supporting access and equity in all programs.

• Guide subject matter experts in streamlining and optimizing field and skills-based training.

Team, Technology & Platform Excellence:

• Lead people and platforms to deliver scalable, high-impact learning powered by smart systems and emerging tools.

• Optimize the LMS to enable personalized learning, track skills, and drive engagement.

• Leverage AI tools and co-pilots to enhance content creation, automate delivery, and improve learner experience.

• Build and lead a team that is curious, adaptable, and future-ready.

• Manage budgets and vendor relationships to maximize impact and efficiency.

• Oversee systems and standards supporting field training and delivery for all levels.

• Must be able to collaborate in-person with occasional impromptu in-person meetings

Job Qualifications

• A minimum of 10 years of related experience, required

• Bachelor’s Degree in a related field preferred

• Excellent leadership skills, including a keen understanding of how to lead organizational change, empower people, and influence colleagues

• Proven track record of implementing strategic initiatives, establishing metrics, and measuring progress

• Strong conflict management, conflict resolution, interpersonal communication, critical thinking, and organizational skills

• Strong knowledge of human resources management and employment law, including but not limited to EEO provisions, and experience working interdepartmentally

• Professional and/or lived experience relating to DEI

• Proficiency in Microsoft Office Suite and Google Suite

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days