Senior Learning Experience Consultant

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Senior Learning Experience Consultant will provide thought leadership in the application of instructional design strategies and methodologies, with particular emphasis on scoping, analysis, design, and evaluation. Collaborate effectively across functional teams to identify learning needs and ensure alignment around key priorities and initiatives. Keep track and report results of learning initiatives up to 90 days after implementation.

Learning Experience Design

• Conduct robust learning needs analysis.Conduct audience, context ,content, and available performance analysis when determining a design for a particular project. 

• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data. 

• Determine required skills and competency levels for learners/ participants. 

• Define and design the most effective strategy for the learning needs.

• Identify training objectives and performance targets.

• Define evaluation strategy of the learning program.

• Evaluate content developed by the team.

• Review analysis and design documents to ensure the objectives target learning needs.

• Evaluate the effectiveness of learning materials developed from an instructional design standpoint.

• Review evaluation strategies to ensure they cover all learning objectives.

• Post implementation, gather relevant data to evaluate effectiveness using Kirkpatrick’s model

Project Management

• Create, track, and maintain project plans.

• Manage projects by working closely with SMEs and project team members, effectively communicating progress and risks.

The success of the Senior Learning Experience Consultant will be measured through:

• Performance of learning programs deployed (reaction, performance, etc)

• On-time delivery of projects managed

• Feedback from key stakeholders

OTHER RESPONSIBILITIES

Provide instructional design services to the following key functions:

• Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches.

• Operations Management, Quality and PST to address performance gaps in production.

• Organizational Development (OD) for continuing education and skills enhancement.

• Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates).

• Collaborate with the Multimedia, Co