1st shift - Front Office Attendant

Position: Front Office Attendant Hourly: $16.00/Hour and Full-time Shift Differential: 2nd shift +$1.00/hour, 3rd shift +$2.00/hour. Weekends +$3.00/hour Location: Gaming Division Reports to: Front Office Coordinator   

 *Opened until 3/28*

Responsibilities: 

 

• Attend all required training sessions and adhere to established rules, regulations, and policies. 

 

• Participate in the random drug testing program and work effectively with individuals of diverse personalities. 

 

• Wear the approved departmental uniform and report to work reliably and punctually. 

 

• Maintain compliance with workplace policies and procedures, including answering and processing all incoming calls professionally. 

 

• Check bulletin boards and logbooks for updated information and promptly forward messages and faxes to guests and internal departments. 

 

• Familiarize yourself with room types, rates, packages, and amenities, as well as resort activities, venues, and promotions. 

 

• Record and follow up on guest requests, using radio communication for emergencies and non-emergencies. 

 

• Maintain a welcoming presence at the front desk, addressing guests by name whenever possible and responding courteously and efficiently. 

 

• Uphold high service standards to enhance guest satisfaction, greeting and registering guests upon arrival, and handling special requests. 

 

• Report pertinent information to supervisors, process guest payments accurately, and monitor lobby traffic flow for efficiency. 

 

• Assist with other tasks as needed, including booking reservations, collaborating with supervisors on room blocks for groups, and handling guest complaints with active listening and resolution attempts. 

 

• Interact with guests, peers, and other departments, maintaining cleanliness and orderliness at the front desk and PBX area. 

 

• Prioritize and multitask effectively, assisting other team members during staff shortages, and completing end-of-shift paperwork and bank deposits securely. 

 

• Return telephone messages promptly, respond to guest inquiries promptly and professionally, and perform any other assigned duties. 

 

Qualifications & Education: 

 

• High School Diploma or GED is preferred.  High School Diploma or GED is required if you are 19 years old and under. 

 

• Courteous and friendly demeanor. 

 

• Previous experience in a similar position preferred. 

 

• Computer literacy and typing skills (Microsoft Word and Excel). 

 

• Experience with hotel management software is a plus. 

 

• Good verbal and written communication skills. 

 

• Ability to understand and follow policies and procedures. 

 

• Strong critical thinking and problem-solving skills. 

 

• Exceptional guest service skills. 

 

• Ability to maintain positive work