Marketplace Analyst

The Marketplace Analyst plays a critical role in optimizing the performance, visibility, and profitability of 1-800-FLOWERS.COM, Inc.’s marketplace channels. This role supports the Marketplace, eCommerce, and Digital Marketing teams by delivering data-driven insights, monitoring marketplace health, and identifying opportunities to grow revenue across key third-party platforms.

The ideal candidate is highly analytical, detail-oriented, and comfortable working with large datasets, dashboards, and cross-functional teams in a fast-paced retail environment.

Key Responsibilities

Marketplace Performance & Analytics

• Monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery.

• Analyze trends to identify growth opportunities and operational risks across brands and platforms.

• Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar).

• Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions.

Competitive & Category Analysis

• Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement).

• Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories.

Operational & Compliance Monitoring

• Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores.

• Alert cross-functional teams to emerging risks or SLA compliance issues.

• Support root-cause analysis for performance disruptions (e.g., fulfillment failures, listing suppressions, algorithm changes).

Pricing & Profitability

• Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory.

• Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit.

• Assist with modeling financial impact for assortment or pricing changes.

Cross-Functional Collaboration

• Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy.

• Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Analytics, Economics, Marketing, or a related field.

• 1–3+ years of experience in marketplace, eCommerce, digital merchandising, or retail analytics.

• Hands-on experience working with marketplace platforms (Amazon, Walmart, DoorDash, Instacart) is a plus.

Technical Skills

• Strong analytical skills with proficiency in Excel/Sheets.

• Experience with data visualization tools (Tableau, Power BI, Looker, or similar).

• Ability to work with large datasets; knowledge of SQL or APIs is beneficial.

• Comfortable identifying trends, diagnosing issues, and turning data into actionable insights.

Core Competencies

• Exceptional attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to thrive in a fast-paced, seasonal retail environment.

• Clear communicator who can present insights to both technical and non-technical partners.

• Collaborative mindset and ability to work cross-functionally across multiple brands and teams.

Preferred Qualifications

• Experience in floral, food, gifting, or other perishable product categories.

• Understanding of marketplace algorithms, search